Business Systems Analyst II
Business Systems Analyst II
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$ 65000 - 85000
1 Vacancy
Job Description
The Opportunity:
The Business Systems Analyst II is responsible for supporting research information systems as part of the Graduate and Research IT (GRIT) team in the Office of Research. Primary responsibilities include supporting the universitys electronic research administration system the Huron Research Suite (HRS). The analyst serves as a liaison between various stakeholders including business users management and IT teams to ensure effective communication and collaboration.
In this position you will provide systems administration and support by managing help desk tickets submitted by endusers reporting system issues and/or submitting enhancement requests. You will also be responsible for supporting system upgrades. The analyst must have excellent communication skills (both written and verbal) with the ability to effectively interact with multiple groups of business stakeholders with diverse priorities. This position will also collaborate with GRITs Reporting and Analytics team to create and manage reports for business stakeholders (Please note this is not a data analyst position).
Responsibilities:
Provide systems administration and support by being the Subject Matter Expert (SME) for the HRS module(s) supported. This includes providing technical support and troubleshooting assistance to endusers reporting system issues to the software vendor and resolving inquiries promptly.
Manage multiple planned system upgrades in alignment with vendor recommendations. Responsibilities include system and business process analysis systems testing creating and updating enduser documentation and creating and facilitating systems training for endusers. The testing phase of upgrades is the most timeconsuming for this role. This includes creating test scripts for various levels of testing (unit testing regression testing user acceptance testing) and performing thorough testing to ensure system functionality works as expected.
Collaborate with stakeholders to analyze and evaluate business processes to understand their requirements and identify opportunities for process improvements. As the system SME the analyst helps stakeholders understand how the software can support their business needs. Ensure proposed changes or modifications do not conflict with other modules or established processes across the units.
Gather and analyze functional requirements by collaborating with business users and stakeholders to understand their needs objectives and challenges. Conduct meetings to elicit and document business requirements. Create functional design specifications and user stories for approved system customizations.
Create and maintain enduser documentation including user guides FAQs and instructional videos. Develop new training materials and facilitate (onsite and remote) training for endusers as needed.
Other duties as assigned
Minimum Qualifications:
Bachelors degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information.
Preferred Qualifications:
Minimum of 2 years of experience providing technical support to nontechnical endusers with a focus on issue resolution.
Proficiency in managing software upgrades including the development of test scripts for unit testing regression testing and user acceptance testing (UAT).
Handson experience supporting Software as a Service (SaaS) application and collaborating with external software vendors.
Strong critical thinking skills and the ability to independently solve complex problems with minimal supervision.
Proven ability to navigate and work across multiple system environments and platforms.
Experience supporting and troubleshooting system integrations across various applications.
Familiarity with business process modeling techniques and system design methodologies.
Solid understanding of the Software Development Life Cycle (SDLC) and foundational project management principles.
Excellent communication skills (both written and verbal) with the ability to effectively interact with multiple groups of business stakeholders with diverse priorities.
Special Instructions to the Applicants:
The anticipated salary range for this position is $65000 to $85000. The final rate will be determined based on the candidates qualifications experience and internal equity considerations.
Applicants must be authorized to work for any U.S. employer as sponsorship is not available for this position.
Applicants must reside within driving distance of the main campus in Orlando. Hybrid/Remote work will be considered for the right candidate.
Occasional evening and weekend work may be necessary for specific system events which are planned and communicated in advance.
If you are selected as the final candidate for an employment opportunity here at UCF both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
Are you ready to unleash YOUR potential
As a nextgeneration public research university and Forbesranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 13 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks!UCF offers:
Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program
Paid time off including annual and sick time off and paid holidays
Retirement savings options
Employee discounts including tickets to many Orlando attractions
Education assistance
Flexible work environment
And moreFor more benefits information view the UCF Employee Benefits Guide.
Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.
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Department
Office of Research OperationsWork Schedule
Monday Friday 8:00 am 5:00 pm. Schedule may vary as required.Type of Appointment
RegularExpected Salary
$64518.00 to NegotiableJob Posting End Date
0AMAs a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smokefree campus and an EVerify employer.
If an accommodation due to a disability is needed to apply for this position please callor email .
Required Experience:
IC
Employment Type
Full-Time
