Mortgage Broker / Senior Customer Experience Manager
Mortgage Broker / Senior Customer Experience Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About Liviti
At Liviti we re redefining the property buying journey. Combining technology expert guidance and personalised service to help Australians secure their dream homes or grow their investment portfolios.
Now as we scale to meet growing demand were looking for a Mortgage Broker / Senior Customer Experience Manager to join our elite team. You ll play a key role in managing the frontend sales process owning the client experience and delivering tailored lending solutions that match each buyer s unique goals.
What You ll Be Doing
Customer Engagement & Lending Strategy
Act as the first point of contact for new property buyers and investors
Engage with leads via phone email and digital channels delivering fast personalised responses
Present loan options clearly helping clients understand and navigate their borrowing potential
Build trust and rapport with clients through clear communication and expert guidance
Sales Pipeline & Conversion
Manage and optimise the frontend sales pipeline ensuring no opportunity is missed
Book consultations and coordinate seamless handovers to the lending and property advisory team
Track performance metrics and work proactively to increase conversions and service efficiency
CrossTeam Collaboration
Partner closely with Liviti s sales property advisors and finance teams
Help the credit and lending teams ensure quality and accuracy in every deal
Provide input and insights that help improve service delivery and outcomes across the business
Customer Experience & Continuous Improvement
Identify and implement strategies to enhance the client journey
Refine internal processes to streamline workflows and increase impact
Monitor feedback to ensure Liviti continues to set the benchmark for buyer experience
Requirements
Who You Are
Home loan experience 5 years in investment lending mortgage broking or banking
Customerobsessed You love guiding clients through complex journeys
Salessavvy You know how to manage pipelines close deals and build trust
Detailoriented You stay on top of followups progress and documentation
Confident communicator Youre clear concise and build instant rapport
Problemsolver You identify roadblocks early and help clients move forward
Benefits
Why Join Liviti
Be part of a fastgrowing real estate tech company that s changing the game
Work with a diverse client base from first home buyers to savvy investors
Join a highperformance team focused on collaboration and results
Enjoy career progression as Liviti continues to scale
Attractive salary package with generous commissions and bonuses
Regular team events training and a supportive culture
Who You Are Home loan experience 5+ years in investment lending, mortgage broking, or banking Customer-obsessed You love guiding clients through complex journeys Sales-savvy You know how to manage pipelines, close deals, and build trust Detail-oriented You stay on top of follow-ups, progress, and documentation Confident communicator You're clear, concise, and build instant rapport Problem-solver You identify roadblocks early and help clients move forward
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
