Developer Experience Lead
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Job Description
About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple unified payment experiences. We need exceptional talent to help us on this journey.
The Operations Team
Great ideas arent enough. To build a truly global business we need great experiences. Join our operations team and help build operate and scale our customer financial and administrative operations across the Middle East and beyond. Yalla! lets do this
As a Tapster you will:
- Organise the Developer Experience team to ensure all Merchant and Partner requirements are met for new integrations and live issues
- Identify and optimise processes for the team to increase efficiency
- Lead on the organisation of training for the team across technical communication project management and project organisation
- Lead on technical documentation for new products for external viewing by merchants and partners
- Attend technical inquiries from customers on Live Chat Email & Telephone
- Troubleshoot technical issues via online meeting
- Analyse requirements of merchants and coordinate with their development team for product integration
- Provide gateway and feature functionality training as required to merchants and partners
- Provide technical product support and help resolve merchant account or gateway issues
- Coordinate between customer care sales and technical team for product integrations
- Organise training sessions regarding developments in product
- Understanding the payment domain within the local regional and global markets
- Scope projects build business cases and assist with the integration of our products and other platforms
- Carry out other duties as assigned based on the demand and growth of the role
What you will bring to the party:
- 46 years of rolespecific experience and have begun to master your craft.
- Wellversed in PayTech
- Preferred degree but realworld experience is also accepted
- Demonstrates a high level of client/merchant/stakeholder service
- Awareness of when to escalate issues or service concerns
- Resilient and flexible learning from experience
- Leadership skills and ability to work without supervision
- Shares knowledge and expertise openly
- Handson approach and team leader qualities
- Ensures quality work and innovation focus
- Effective communication with team and clients in English with a preference for Arabic language ability
Are you ready to shape the future of payments in MENA
Employment Type
Full Time
