CRM Manager

We are seeking a strategic and businessoriented Manager of CRM to drive the development and optimization of our Microsoft Dynamics platform. This role is pivotal in bridging the gap between business functions and the IT team ensuring that our CRM system effectively meets the needs of the organization. The ideal candidate will be adept at gathering and translating business requirements into actionable insights for the IT team with a strong understanding of data flow and integration between systems and databases.

This is a remote role. 

DUTIES AND RESPONSIBILITIES:

• Business Development: Work closely with various business functions (e.g. sales marketing customer service) to identify CRM needs gather requirements and ensure that the Microsoft Dynamics platform supports business growth objectives
• Stakeholder Engagement: Serve as the primary liaison between business stakeholders and the IT team ensuring clear communication and alignment on CRM goals and deliverables
• Requirements Gathering: Lead the process of gathering analyzing and documenting business requirements translating them into functional specifications for the IT team
• Data Flow Management: Develop a deep understanding of the data flow across systems and databases ensuring that data integration within the CRM system is seamless and supports business processes effectively
• Data Analysis: Work with data teams to understand and analyze CRM data providing insights to inform business decisions and improve customer engagement strategies
• Project Oversight: Oversee CRM projects from a business perspective ensuring they align with strategic goals and are delivered on time and within scope
• Collaboration: Facilitate collaboration between business units and IT ensuring that the CRM system evolves to meet changing business needs while maintaining data integrity and consistency
• Training and Support: Support business users by ensuring they are welltrained on the CRM system and understand how to leverage it to achieve their objectives
• Continuous Improvement: Identify opportunities for system enhancements process improvements and the adoption of new technologies to drive business efficiency and customer satisfaction

Qualifications :

• Education: Bachelors degree in Business Administration Information Systems or a related field. Masters degree preferred
• Experience: A minimum of 57 years of experience in a CRMrelated role or Data Analytics Application project management with a strong focus on business development and Microsoft Dynamics CRM
• Business Acumen: Proven ability to understand business processes identify needs and develop solutions that drive business growth
• Data Proficiency: Strong understanding of data flow integration between systems and the ability to analyze and leverage data for business insights
• Project Management: Experience in managing crossfunctional projects particularly those involving CRM implementation or enhancement
• Communication: Excellent communication and interpersonal skills with the ability to translate technical concepts into business language and vice versa
• Analytical Skills: Strong analytical skills with attention to detail particularly in understanding and managing data connections between systems. Proficiency in Microsoft Excel is required. Knowledge of SQL is a plus
• ERP Knowledge: Hands on experience with ERP system (JDE preferred)
• Certification: Microsoft Dynamics 365 certifications and experience with data management tools is a plus

Additional Information :

Why work for Cornerstone Building Brands

Our teams are at the heart of our purpose to positively contribute to the communities where we live work and play. Fulltime* team members receive** medical dental and vision benefits starting day 1. Other benefits include PTO paid holidays FSA life insurance LTD STD 401k EAP discount programs tuition reimbursement training and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Fulltime is defined as regularly working 30 hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

The US base salary range for this fulltime position is $115000 to $135000 STIP medical dental vision benefits starting day 1 401k and PTO. Our salary ranges are determined by role level and location. Individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Fulltime is defined as regularly working 30 hours per week.)

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in EVerify Poster here. If youd like to view a copy of the companys affirmative action plan for protected veterans or individuals with disabilities or policy statement please contact Human Resources ator If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application please contact Human Resources ator This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential jobseekers for employment. In some cases jobseekers are being contacted directly both by phone and email. In other instances these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising highpaying jobs with the requirement that the jobseeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential jobseekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.