FIT - CRM - D365 - Manager - Bangalore

Line of Service

Advisory

Industry/Sector

Insurance

Specialism

Microsoft

Management Level

Manager

Job Description & Summary

A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front Back and MidOffice functions leveraging Microsoft Dynamics. We focus on contributing to PwCs value proposition of strategy led and technology enabled by aligning our Consulting Solutions industry focus with the Microsoft technologies such as Dynamics 365 Azure Power Platform and Power BI.

As part of the Microsoft CRM team you will help our clients transform their Sales Service and Marketing functions leveraging Microsoft Dynamics. You will also help deploy and optimize the use of Microsoft Business Applications Suite across several industries to provide enterprises with deep domain knowledge and purpose built front office applications designed to meet the unique needs of the business.

To really stand out and make us fit for the future in a constantly changing world each and every one of us at PwC needs to be a purposeled and valuesdriven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines geographies and career paths and provides transparency on the skills we need as individuals to be successful and progress in our careers now and in the future.

As a Senior Associate youll work as part of a team of problem solvers helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness personal strengths and address development areas.
• Delegate to others to provide stretch opportunities coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations environments and perspectives.
• Use straightforward communication in a structured way when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firms code of ethics and business conduct.

Technical Developer D365 CE Manager

As a Dynamics 365 CRM Technical Architect you are considered a Technical Specialist and have in depth knowledge of D365 CRM/CE and Power Platform. You are passionate about technology and how it can be used to solve business problems. You have indepth knowledge of Dynamics 365 CE Apps including Field Services Power Platform and Azure Integration Services.

You will help define the technical solution providing expert services to solution large complex projects. You will help provide leadership and direction to the delivery team and provide Architecture guidance and direction leveraging your deep knowledge of Dynamics 365 CE and Power Platform.

Were looking for a Technology experienced Manager with 812 years of professional experience in Dynamics 365 CE and PowerApps Development within a consultancy environment

Responsibilities

Contribute across all phases of CRM projects (e. g. Plan Analyze Design Build and Test).
Leverage technical expertise to Architect Design and Solution CRM solutions. You will also be required to be handson with Dynamics 365 CE and Power Platform
Liaise effectively between clients onshore team to ensure high quality and timely delivery.
Assess business requirements and scope and recommend appropriate solutions.
Design Conceptual and Technical architecture
Ensure project quality meets standards through KPI/ Metrics
Understand and implement Best Practices for Designing and Coding
Has good Project Management experience using Agile and Waterfall models should be able to plan the sprint run the daily stand up track the teams progress maintain DevOps and build the status report for onshore/ Client
Partner with crossfunctional technology and design teams to ensure consistent positive client interaction and solution delivery.
Support the team in defining technical operational and user requirements.
Work under general guidance and direction but fully independent in own work with latitude for autonomous decisionmaking related to work process.

Required Competencies

8 12 Years experience as a consultant with implementation of Microsoft Dynamics CE/CRM preferably in a global/multicountry scenario
At least 45 endtoend implementations completed in D365 CE
Architecting large complex solutions using the Microsoft technology stack.
Experience in Configuration Customization Coding and Administration of Dynamics 365 CE
Experience in Power Platform (Portal/ Pages Canvas and Model Driven Apps Power Automate and Power BI)
Experience in Azure technologies primarily Azure Functions Web Jobs Logic Apps App Services
Knowledge of ALM using Azure DevOps CI CD and Automation in the context of Power Platform
Experience in designing and developing Data Migration and Integration Strategy architecture and right tool selection
Understanding of Powerplatform Licensing model
Project execution experience using Waterfall/ Agile and developing plans for build release management data migrations cutover planning and hyper care support.
Collaborate with business development and infrastructure teams
Microsoft certification on one or more Microsoft Dynamics 365 CE modules
Presentation skills with a high degree of comfort with technical and executive audiences

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Analysis Coaching and Feedback Communication Creativity CRM Analytics CRM Implementations CRM Project Management Customer Journey Analysis Data Management Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity Learning Agility Microsoft Dynamics 365 Microsoft Dynamics CRM Microsoft Dynamics Customer Relationship Management (CRM) Architecture Microsoft Dynamics Customer Relationship Management (CRM) Configuration Microsoft Dynamics Customer Relationship Management (CRM) Integration Microsoft Power Apps 9 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date