CRM Support Specialist – Dynamics 365

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.

Job Description

CRM Support Specialist Dynamics 365

Location:Toronto Front Street office Hybrid

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrows brightest talent those that embody a spirit to improve not only their lives but those around them. From college students to seasoned and experienced professionals we encourage you to reach out and apply to our welcoming and inclusive environment.

SS&C prides itself on hiring diverse honest dynamic individuals who value collaboration accountability integrity and innovation to name a few. We are a fastpaced environment who promote flexibility authenticity and offer a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.

Salentica is a division of SS&C Technologies a worldleading provider of innovative integrated CRM solutions for Wealth Management firms. We offer a range of scalable cloudbased solutions that allow our customers unprecedented levels of integration with products like Salentica Elements on the Salesforce Lightening Platform and Salentica Engage on the Microsoft Dynamics Platform.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code including jeans
• Your Future: RRSP Matching Program Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
• Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
• Training: HandsOn TeamCustomized including SS&C Learning Institute
• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

• Provide business and technical support for our customers and internal staff on Salentica Engage. Manage support incidents using our inhouse software and processes to exceed client expectations and service level agreements
• Escalate product issues with development team account managers and external support as needed
• Acquire and maintain ongoing knowledge and expertise of Salentica Engage and the Dynamics 365 CRM platform
• Facilitate creation of knowledge base articles for internal and external consumption
• Provide guidance and expertise to clients on industry best practices

What You Will Bring:

• Experience with a CRM specifically Microsoft Dynamics highly desired
• Postsecondary degree/diploma in an IT or related field required
• Methodological problem identification and solving skills; ability to assess an issue to provide solutions and recommendations
• Outstanding customer service skills; oral written communication organization and time management
• Selfmotivator; able to grasp concepts quickly with minimal supervision take ownership of problems and follow them through to completion
• Experience in a structured technical support environment preferred
• Microsoft Dynamics Certifications and/or Wealth Management experience an asset but not required
• 23 years experience in a structured technical support environment preferred.
• Proven ability of working in a fastpaced customer service/support environment
• Ambition and selfmotivation
• Detail oriented and ability to resolve issues for clients
• Strong analytical and problemsolving skills
• Experience in the Financial Services industry
• Ability to work effectively in a team environment

We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process please contact:

Thank you for your interest in SS&C! To further explore this opportunity please apply through our careers page on the corporate website at phone calls or email applications please. We thank all candidates for their interest but only those under consideration will be contacted.

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Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.