Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Job Description
A H International Private Limited is seeking a proactive and detailoriented CRM Executive to manage and enhance client relationships oversee billing activities and support daytoday customer service operations. The ideal candidate will have strong communication skills proficiency in MS Excel and a customerfirst mindset.
Key Responsibilities:
- Act as the primary point of contact for existing and new clients ensuring timely and professional communication.
- Manage and maintain client relationships by addressing queries providing information and resolving issues promptly.
- Prepare and maintain accurate records of client communications contracts and support requests.
- Handle client onboarding and ensure a smooth transition and training as required.
- Coordinate with internal departments (sales accounts logistics) to ensure timely delivery and resolution of client concerns.
- Generate and manage client billing invoices and payment followups.
- Create and analyze reports using MS Excel for client accounts billing status and service efficiency.
- Assist in the development and implementation of CRM strategies to improve customer retention and satisfaction.
Must have experience in any Industry Ecommerce / Logistics
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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