Director of Payments Risk & Operations
Director of Payments Risk & Operations
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1 Vacancy
Job Description
SUMMARY
We are seeking a strategic and detailoriented Director of Payments Risk and Operations to lead and optimize our payment operations and risk management framework. This leader will play a critical role in safeguarding transactional integrity ensuring seamless payment processing and proactively identifying and mitigating risk across all payment channels. The ideal candidate brings a strong background in fintech operations payment systems and risk governance with a passion for operational excellence and innovation.
PRIMARY RESPONSIBILITIES
Payments Risk Management
- Identify and mitigate operational and financial risks across the endtoend payments lifecycle including reconciliations ledger integrity settlement processes and velocity limit enforcement.
- Develop and enforce payment risk controls including automated rules transaction monitoring and escalation procedures.
- Manage chargeback exposure Payment Method Change (PMC) disputes and exceptions resulting from processing errors coordinating with legal and compliance where necessary.
- Collaborate with product engineering and compliance teams to assess risk impacts from new products or changes to payment methods or flows.
Payments Operations Oversight
- Oversee daytoday cash management activities including inflows/outflows account balancing and customer fund allocation.
- Drive operational excellence in transaction processing ensuring timeliness accuracy and minimal exceptions.
- Lead issue triage rootcause analysis and resolution for transactionrelated escalations in partnership with customer support and thirdparty processors.
- Maintain and evolve documentation process maps and SOPs for payment operations.
Leadership and Strategy
- Build and lead a highperforming team focused on payment operations and risk mitigation.
- Define KPIs SLAs and operational dashboards to measure efficiency and identify areas for improvement.
- Serve as a key stakeholder in audits regulatory exams and internal reviews related to payment flows and risk processes.
- Partner crossfunctionally with finance compliance legal and engineering to support business scalability and compliance in payment operations.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- 812 years of experience in fintech payments or financial services with a focus on risk management and operations.
- Deep understanding of payment networks (ACH RTP wires cards) ledger systems and reconciliation practices.
- Proven experience with chargeback and dispute resolution processes including PMC scenarios.
- Strong analytical and process design skills with a demonstrated ability to lead rootcause investigations and implement controls.
- Excellent leadership communication and stakeholder management skills.
- Bachelors degree in Finance Business or related field; advanced degree or certifications (e.g. CAMS CTP) is a plus.
SALARY AND BENEFITS
- RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
- Health dental and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performancebased bonus based on position.
Compensation may vary depending on your location qualifications including jobrelated education training experience licensure and certification that could result at a level outside of these ranges. Certain roles are eligible for additional rewards including annual bonus and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
#LIKJ1 #LIREMOTE
Required Experience:
Director
Employment Type
Full-Time
