Sales Support Manager
Sales Support Manager
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Job Description
Were looking for a proactive and handson Sales Support Manager to lead and expand our newly formed Sales Support team. Youll start by managing an existing team of three but this is just the beginningyoull also be responsible for building the foundational processes that will allow the team to scale and support the evolving needs of our growing sales force.
This is a unique opportunity to shape how our internal support engine operates. Youll play a key role in aligning the teams work with our commercial goals driving operational efficiency and ensuring every interaction with our sales teams is timely seamless and valueadding.
What Youll Be Doing
- Lead and manage a team of Sales Support Agentssetting the standard for performance service quality and reliability.
- Develop and implement processes routines and KPIs that improve efficiency communication and visibility across the function.
- Coach and upskill your team through structured feedback training sessions and oneonone mentoring that drives ongoing development.
- Streamline internal communicationmaking sure your team is aligned with the latest changes priorities and product updates.
- Maintain high service quality ensuring all internal stakeholders (especially our sales teams) get fast helpful and professional support.
- Identify and solve bottlenecks in operational workflows proactively suggesting improvements and techenabled solutions.
- Jump into the trenches when neededhelping resolve escalations adjust schedules and support with daily operations.
- Foster a collaborative highperforming culture where your team feels supported empowered and connected to Teyas mission.
Qualifications :
What Were Looking For
- Proven experience in Sales Support Customer Operations or similar roles in fastpaced environments.
- Strong leadership skills with a track record of building and developing teams.
- Operationally mindedyoure processdriven detailoriented and great at building scalable systems.
- Excellent communication and stakeholder management skills.
- A natural coachyou know how to bring out the best in people through feedback support and recognition.
- Problemsolver with a bias for actionyou dont wait for solutions you create them.
- Comfortable managing multiple priorities in a dynamic evolving environment.
- A collaborative mindset and peoplefirst approachyou care deeply about your team and the impact they make.
Additional Information :
What can we offer you
On top of your basic salary you will be able to earn uncapped commission
25days of Annual Leave Bank Holidays
Physical and mental health support through our partnership with GymPass 11 therapy sessions meditation sessions and access to digital fitness and nutrition apps
Extended and improved maternity and paternity leave choices
Private Medical and Life Insurance
Improved pension Scheme
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
