Workforce Planning Coordinator

We are looking for a Workforce Planning Coordinator who can maintain and support our Workforce Management system Verint.
Based in our Shirebrook office you will be a confident forecaster planner scheduler and communicator who is able to collaborate with internal Customer Service teams to ensure that the process and polices that are in place for Workforce Management are adhered to.

• Be the Subject Matter Expert for Verint understanding the system setup and day to day management of the system and making changes in line with department requirements.
• Responsible for day to scheduling and forecasting ensuring we have the right people in the right place at the right time.
• Ability to identify staffing requirements through long term forecasting and provide recommendations as to correct level of staffing required.
• Act as a point of the contact for the department on workforce management adhoc requests and questions related to the Verint system.
• Manage holiday requests and allocations on a weekly basis ensuring they are accurate and in line with departmental policies.
• Own the setup creation and distribution of reports that give the operational leadership team insight into shrinkage and adherence.
• Create and distribute communications to support with process and training on the workforce management system to ensure the department is always up to date.  
• Maintain a close relationship with the operational leadership team to help ensure Real Time Adherence targets are met.
   

Qualifications :

    Experience with a Workforce planning system such as Verint or similar product.
    Experience within a similar Work Force Planning role.
    Proven experience of communicating effectively across multiple audiences. 
    A customer service background would be beneficial.
    Excellent with people and building relationships. 
    Selfmotivated and able to work as part of a team.
    Ability to deliver in an agile environment that is fast moving.
    High attention to detail.

Additional Information :

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward Recognition and Opportunities

Frasers Champion Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits owned it or been relevant.

Fearless 1000  By October 2025 we want our share price to hit 10. If that happens for 30 or more consecutive trading days all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses worth from 50000 to 1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.

*subject to terms and conditions

Frasers Festival  an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe hosting a MEGA brand village guest speakers from the worlds biggest brands evening entertainment the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions  Once a quarter we offer 20 employees the opportunity to attend our CEO Sessions ran by our CEO and leadership team. Employees have the chance to connect network and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect  In order to build the planets most admired and compelling brand ecosystem all employees must understand our business product and customers. Each financial year Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office which will improve how we work.

Employee Welfare

Frasers Fit  Our Everlast Gyms Team are on a mission to make our workforce the best and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical Financial & Mental wellbeing. The app is accessible for every employee and includes training nutrition and lifestyle advice all completely free.

Retail Trust  We know that its not just about physical health mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline wellness hub counselling and financial/legal support.

Whats next

Our Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Remote Work :

No

Employment Type :

Fulltime