IT Support Specialist
IT Support Specialist
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Job Description
NYBG Job Description
Title
Reports to
IT Support Specialist
Director of IT Operations
Position Summary:
The IT Support Specialist reporting directly to the Director of IT Operations plays a pivotal role in delivering exceptional technical support to all New York Botanical Garden (NYBG) staff. This position involves providing whiteglove assistance ensuring seamless operations and maintaining high levels of user satisfaction. The It Support Specialist collaborates closely with colleagues in the Information Technology department to address the needs of all end users.
Specific Duties & Responsibilities:
- Assist employees with computer related issues (via helpdesk Teams phone and email)
- Assist the flow prioritization and assignment of helpdesk tickets and requests
- Perform installations upgrades and configurations of desktop hardware and software
- Follow standard operating procedures to perform helpdesk tasks
- Maintain a current inventory of desktop hardware and software
- Work closely with the IT team on the timely patching of desktop solutions
- Author or edit user guides and system documentation
- Maintain excellent communication with all end users and other members of the technology department
- Work with outside vendors as needed
- Participate in helpdesk coverage rotation
- Additional responsibilities as required
Preferred Qualifications:
- Experience working with various levels of staff
- Able to explain technical concepts to nontechnical users
- Excellent time management skills; can work with minimum supervision to complete tasks
- Experience with Mobile Device Management systems
- Bachelors degree or commensurate experience
- TwoThree years experience of Desktop Support
- Familiarity with Windows Apple Mac OS iOS
- Experience with Active Directory NAS Networked Print Services and related topics
- Must possess a teamwork focused approach to problem solving
- Able to multitask; escalate when necessary
- Excellent written and verbal communication skills
- Drivers license required
Physical Demands & Work Environment:
- Ability to frequently move equipment weighing up to 50 pounds
- Ability to work onsite and at various locations throughout the garden
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Baseline Work Schedule:
MondayFriday 10am6pm
Salary: $60000
Required Experience:
Unclear Seniority
Employment Type
Full-Time
