Patient Advocate (Part-Time)

*Starting at $15.00 per hour*

About Jordan Valley Community Health Center:

Jordan Valley Community Health Center (JVCHC) is a missiondriven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical dental vision and behavioral health. Our mission is simple: Improve our communitys health through access and relationships. By working collaboratively with partners and continually innovating JVCHC strives to be a leader in providing essential healthcare for the underserved ensuring everyone in our community has access to quality healthcare.

Job Summary:

The Patient Advocate is responsible for the scheduling of patient appointments through phone correspondence and directing callers to appropriate departments.

Key Responsibilities:

• Maintain HIPAA compliance.
• Schedule patient appointments based on patients need and scheduling policies and communicate with health care team regarding scheduling issues.
• Answers telephone and gives information to callers; routes call to appropriate personnel and/or takes necessary messages.
• Works closely with providers and staff to maintain needs of the patient while adhering to scheduling protocols.
• Promotes effective working relations and work effectively as part of a team to facilitate the Clinics ability to meet its goals and objectives.
• Maintain daily cash balancing and reporting.
• Obtain medical information from patient and enter in electronic record.
• Obtain payor source information and verify insurance eligibility.
• Complete patient followup calls as directed provide followup to patients to address barriers to care and answer questions.
• Fill out excuse forms per provider request for patients after they are seen.
• Assist patients with connecting to other resources (i.e complete Medicaid applications slide enrollments payment agreements etc.).
• Assist patients who have difficulties completing paperwork or understanding information.

Benefits Overview:

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buyup Base and High Deductible) through UnitedHealthcares Choice Plus network covering various deductibles and outofpocket limits. Includes access to telemedicine services via Teladoc.
• Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs allowing pretax contributions for qualified expenses.
• Dental and Vision Coverage: Dental insurance through Cignas DPPO network and vision coverage through EyeMeds Insight network.
• Retirement Plan: Pretax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost with the option to purchase additional coverage. Longterm and shortterm disability insurance are also available.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges including counseling and crisis intervention.
• Additional Voluntary Benefits: Options for critical illness accident hospital care and pet insurance through MetLife.
• Pay on Demand Available

• Nine paid holidays per year.

Health Requirements:

All employees are required to provide proof of vaccination for Flu Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.

Application Process:

Interested applicants should submit a resume and cover letter through the JVCHC career portal at Careers & Education Jordan Valley. Applications will be accepted on a rolling basis until the position is filled.

Jordan Valley Community Health Center is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Qualifications:

• 1 year of progressive work experience in a medical setting
• Proficient in Window based computer program