Product Associate, Machine Learning & Artificail Intelligence
Product Associate, Machine Learning & Artificail Intelligence
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1 Vacancy
Job Description
Join our collaborative environment where youll contribute to our strategy and make an impact on product success. Grow your skills participate in product planning and define user workflows while working alongside experienced product managers. Dont miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.
As a Product Associate in the Machine Learning & Artificial Intelligence (ML & AI) group you will help drive the book of work for your product coordinate the execution of the product roadmap and embrace Agile methodology and best practices. You will interact with crossfunctional teams comprising technologists data scientists researchers designers and analytics members to personalize the service experience for tens of millions of customers. You will be part of the Area Product Team that focuses on understanding the customer through analyzing customer will help facilitate the teams priorities to maximize the value of the product and the work of the modeling and development teams.
Consumer & Community Banking (CCB) Operations Product organization provides critical crossline of business support across JPMC and serves as one of the largest product portfolios in CCBdelivering value to millions of customers and over 30000 employees. As a product team member your problemsolving skills will place you on the cutting edge of defining the vision creating the strategy and building the roadmap to solutions that impact millions. Along the way youll develop a deep endtoend understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
To be eligible for this position you must be authorized to work in the United States. We do not offer any type of employmentbased immigration sponsorship for this position. Likewise JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
Job responsibilities
- Support the product strategy roadmap prioritization and backlog for machine learning application for Conversational Insights
- Analyze contact volumes and customer journey/friction points across various channels to drive product feature prioritization
- Coordinate activities of the agile product teams that include research design data scientists machine learning engineers and data analytics members
- Manage existing product features and collaborate on the research definition and development of new features to advance the product roadmap and performance
- Help to maximize product value delivered through backlog creation management and prioritization of epics and user stories
- Partner with user research and business/operations teams to analyze and ideate customer experience behavior and improvement opportunities
- Refine strategies and solutions to enhance selfservice usage and reduce customer contact volume
- Collaborate with Controls/Risk Audit Compliance Data & Model Governance and Technology to ensure readiness to deliver on the product roadmap
Required qualifications capabilities and skills
- 2 years of experience or equivalent expertise in product management project management or a relevant domain area
- Developing knowledge level of the product development life cycle
- Exposure to product life cycle activities including discovery and requirements definition
- Emerging knowledge of data analytics and data literacy
- Experience in Technical Product Management ideally with AI/MLrelated products
- Familiarity with multidisciplinary teams in a large matrixed organization and fastpaced agile development environment
- Demonstrated ability to contribute to strategic decisions while vocally participating in team activities and adding value on execution activities
- Technical acumen: ability to grasp and help manage complex relationships with internal technology partners
- Ability to effectively leverage the power of analytics and customer insights for robust outputs
- Strong communicator with the ability to fluidly interact with leaders stakeholders employees and thirdparty vendor
Preferred qualifications capabilities and skills
- Experience working in or with customer service operations preferred
Required Experience:
IC
Employment Type
Full-Time
