Product Associate Machine Learning & Artificial Intelligence
Share
Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join our collaborative environment where youll contribute to our strategy and make an impact on product success. Grow your skills participate in product planning and define user workflows while working alongside experienced product managers. Dont miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.
As a Product Associate in the Machine Learning & Artificial Intelligence (ML & AI) group you will help drive the book of work for your product coordinate the execution of the product roadmap and embrace Agile methodology and best practices. You will interact with cross-functional teams comprising technologists data scientists researchers designers and analytics members to personalize the service experience for tens of millions of customers. You will be part of the Area Product Team that focuses on understanding the customer through analyzing customer will help facilitate the teams priorities to maximize the value of the product and the work of the modeling and development teams.
Job responsibilities
- Support the product strategy roadmap prioritization and backlog for machine learning application for Conversational Insights
- Analyze contact volumes and customer journey/friction points across various channels to drive product feature prioritization
- Coordinate activities of the agile product teams that include research design data scientists machine learning engineers and data analytics members
- Manage existing product features and collaborate on the research definition and development of new features to advance the product roadmap and performance
- Help to maximize product value delivered through backlog creation management and prioritization of epics and user stories
- Partner with user research and business/operations teams to analyze and ideate customer experience behavior and improvement opportunities
- Refine strategies and solutions to enhance self-service usage and reduce customer contact volume
- Collaborate with Controls/Risk Audit Compliance Data & Model Governance and Technology to ensure readiness to deliver on the product roadmap
Required qualifications capabilities and skills
- 2 years of experience or equivalent expertise in product management project management or a relevant domain area
- Developing knowledge level of the product development life cycle
- Exposure to product life cycle activities including discovery and requirements definition
- Emerging knowledge of data analytics and data literacy
- Experience in Technical Product Management ideally with AI/ML-related products
- Familiarity with multi-disciplinary teams in a large matrixed organization and fast-paced agile development environment
- Demonstrated ability to contribute to strategic decisions while vocally participating in team activities and adding value on execution activities
- Technical acumen: ability to grasp and help manage complex relationships with internal technology partners
- Ability to effectively leverage the power of analytics and customer insights for robust outputs
- Strong communicator with the ability to fluidly interact with leaders stakeholders employees and third-party vendor
Preferred qualifications capabilities and skills
- Experience working in or with customer service operations preferred
Required Experience:
IC
Key Skills
- Marketing
- Quality Assurance
- Agile
- Product Demos
- Analysis Skills
- Jira
- Project Management
- Product Management
- Qualitative Analysis
- Confluence
- Internet Of Things
- Product Development
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
