Bilingual Technical Helpdesk (English/French) - MICHIGAN ONSITE
Bilingual Technical Helpdesk (English/French) - MICHIGAN ONSITE
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1 Vacancy
Job Description
Job Description:
Responsabilits Principales
Fournir une assistance technique aux utilisateurs par tlphone et autres canaux de communication.
Enregistrer et suivre les demandes des clients laide dune base de gestion des incidents en maintenant une documentation dtaille.
Identifier valuer et prioriser les problmes des clients pour assurer une rsolution rapide et efficace.
Diagnostiquer et rsoudre les problmes matriels/logiciels en escaladant les incidents plus complexes si ncessaire.
Assister les clients dans la programmation des vhicules et le dpannage des systmes IT.
Suivre les processus descalade tablis et dvelopper des solutions de suivi pour les problmes non rsolus.
Assurer un service client de haute qualit grce une communication rapide et professionnelle.
Exigences Obligatoires
Nationalit/Rsidence : Poste ouvert aux citoyens amricains et aux dtenteurs dune carte verte uniquement.
Comptences linguistiques : Bilingue en anglais et franais (le franais canadien est un atout).
ducation : Diplme dtudes secondaires ou quivalent (GED).
Exprience :
Minimum 2 ans dexprience en support technique IT.
Bonne matrise du matriel informatique des rseaux et du dpannage logiciel.
Capacit diagnostiquer et rparer les composants matriels et rseau des PC.
Solides comptences en rsolution de problmes et en travail dquipe.
Excellentes comptences en communication et organisation.
Engagement fort envers la ponctualit et lassiduit.
Horaires de travail :
Disponibilit pour travailler en horaires de jour et de soir y compris certains samedis.
Qualifications Prfres
Connaissance des infrastructures IT LAN/WAN.
Exprience en informatique ou systmes automobiles.
Certifications telles que CompTIA A.
Familiarit avec Windows OS et Microsoft Office.
Environnement de Travail
Ce poste ncessite jusqu 90% de prsence sur site :
2851 High Meadow Auburn Hills MI 48326.
Pourquoi Rejoindre DXC Technology
Travaillez dans un environnement dynamique et innovant dans le secteur de linformatique automobile.
Acqurez une exprience prcieuse en support technique avec des outils et des processus de pointe.
Faites partie dune quipe internationale axe sur lexcellence des solutions IT.
Key Responsibilities
Provide technical assistance to users via phone and other communication channels.
Log and track customer inquiries using a problem management database maintaining detailed records and documentation.
Identify evaluate and prioritize customer issues to ensure prompt resolution.
Troubleshoot and resolve hardware/software issues escalating complex problems as needed.
Assist in vehicle programming support and IT system troubleshooting.
Follow established escalation processes and develop followup steps for unresolved issues.
Ensure a high level of customer satisfaction through timely and professional communication.
Mandatory Requirements
Citizenship/Residency: Open to U.S. citizens and Green Card holders only.
Language Proficiency: Bilingual in English and French (Canadian French) is mandatory. Candidates must be having both languages fluency to be considered
Education: High school diploma or GED.
Experience:
2 years of IT technical support experience.
Strong understanding of computer hardware networking and software troubleshooting.
Ability to diagnose and repair PC hardware and network components.
Proven problemsolving skills and ability to work in a team environment.
Excellent communication and organizational skills.
Strong commitment to attendance and reliability.
Work Schedule:
Ability to work first and second shifts including occasional Saturdays.
Preferred Qualifications
Knowledge of LAN/WAN IT infrastructure.
Experience in IT or automotive systems.
Certifications such as CompTIA A.
Familiarity with Windows OS and Microsoft Office.
Work Environment
This role requires up to 90% onsite presence at:
2851 High Meadow Auburn Hills MI 48326.
Why Join DXC Technology
Work in a fastpaced innovative environment within the automotive IT industry.
Gain valuable technical support experience with industryleading tools and processes.
Be part of a global team focused on delivering excellence in IT solutions.
If you are an applicant from the United States Guam or Puerto Rico
DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .
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Employment Type
Full-Time
