User Success Specialist
User Success Specialist
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Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
Location: Warsaw Poland Hybrid work model (2 days in the office per week required)
The opportunity:
As a User Success Specialist within the Knowledge Strategy & Language Operations Subchapter you will play a crucial role in ensuring the efficient use of KLE tools and processes by our internal users. Your primary responsibility will be to provide firstlevel support for all content creation and management as well as knowledge management tools used within KLE thereby enabling Technical Writers Content Managers and Service Specialists to excel in their roles. You will be a key player in fostering a culture of customercentricity collaboration and continuous improvement.
Deliver firstlevel support for content creation and knowledge management tools including technical authoring software service content databases and AIpowered applications.
Design and deliver engaging training modules via platforms like Cornerstone as well as inperson and virtual sessions.
Collaborate with Product Owners to stay informed on tool updates and ensure training materials remain accurate and uptodate.
Generate and share actionable insights from support data to enhance user experience and tool effectiveness.
Empower internal users by providing guidance on authoring tools content platforms and AIgenerated knowledge applications.
Who you are:
Bachelors degree in IT Engineering Technical Documentation or a related business field.
Experience in supporting IT tools documentation systems and support ticket platforms (e.g. ServiceNow).
Familiarity with content and knowledge management platforms and digital publishing ecosystems.
Strong organizational and project management capabilities with a focus on user enablement and continuous improvement.
Proficient in english (spoken and written)
What you get:
Employment contract (Umowa o prac) with a competitive salary aligned to your experience and market standards
Annual bonus payment based on your performance
Private healthcare ( LuxMed packages) and group life insurance (UNUM)
Training language courses and diversified career paths are available
Recharge Days (2 days off per quarter)
Take time Program (up to 3 months of leave to use for any purpose)
Flex Location (possibility to perform our work from different places in the world for a certain period of time)
Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice)
Stock share purchase additions
Pension plan
Holiday allowance
Yearly sales of company equipment and many more!
APPLY DIRECTLY
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Want to know what its like to be a part of Roche IT firsthand Check out our blog!
Polska Sp. z o.o. dziaa w penej zgodnoci z przepisami prawa i nie toleruje adnych narusze. WRoche Polska Sp. z o.o. obowizuje Procedura zgaszania narusze prawa. W przypadku chci zgoszenia nieprawidowoci zwizanych z nasz dziaalnoci wszelkie niezbdne informacje dotyczce zgaszania narusze znajduj si na naszej stronie internetowej: we are A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver lifechanging healthcare solutions that make a global impact. Roche is an Equal Opportunity Employer.
Lets build a healthier future together.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
