Consultant, Client Success
Consultant, Client Success
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Visa DPS a processing asset at Visa is focused on providing future-ready innovative processing products with superior performance. Visa DPS customers include traditional financial institutions Fintechs Neobanks and 3rd party aggregators. Building upon foundation of Visa DPS debit processing business we are expanding our capability to include additional payment types such as credit. To affect this new solution we are looking for digital savvy product development leaders who are passionate about innovating and delivering differentiated client and end-user experiences in product and processing space. They will be responsible for aggressively expanding new Visa DPS solutions by delivering new offerings that will be integrated into existing Visa DPS foundational platforms. As part of this new team you will help influence and shape our new product offering.
The Product Manager primary responsibility is to build products and solutions within the issuing payment space such as credit processing and emerging BNPL solutions.
Responsibilities include:
- Support and/or oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
- Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
- Build and sustain a client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans in alignment with the Account Team to track client specific outcomes including a clients adoption and performance of Visa products purchased.
- Participate in the design and delivery of initiatives to improve client adoption of products and use of Visas self-tools.
- Stay current with the latest payment processing trends Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
- Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
- Support development of client education and training materials (including webinars) to communicate new Visa Rules essential mandates Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
- Support and/or lead periodic operational reviews with clients and Visa stakeholders.
- Act on an ad-hoc and as needed basis for applicable clients as the escalation point for managing significant issues and major incident/crisis responses.
- Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
Preferred Qualifications
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
- Analytical skills to prepare and summarize data into business solutions and provide sound analysis
- Able to communicate complex technical terms and/or processes in business language tailored to client
- Self-starter able to achieve results as part of an effective team (across countries and time zones)
- Able to effectively prioritize and multi-task under deadlines
- Experience using standard Microsoft Office tools (e.g. Excel PowerPoint Word)
- Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization
- Knowledge of the payment industry (i.e. trends threats competitors regulatory environments)
- Certifications or qualifications in Client/Customer Success project management or related areas of practice and expertise.
Basic to intermediate proficiency in the following skills:
- Building client relationships - Build credibility and create trust-based relations partner with clients to build their business
- Becoming customer centric - Listen to and prioritize customer needs to drive value realization and build trusted partnerships
- Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions
- Client engagement - Communicate clearly and effectively with clients
- Proactiveness - Think ahead and take action
- Critical thinking - Take ownership over problems and find creative solutions to complex problems
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is to $105900 USD to $162600 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
