IT Support Analyst II
IT Support Analyst II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background excellent problemsolving abilities excellent communication abilities and the ability to lead projects and mentor junior team members. This is a hybrid position including onsite support.
Essential Functions:
To perform this job an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Provide remote and onsite technical support and assistance to endusers for hardware software and networkrelated issues.
Answer and respond to and resolve help desk requests in a timely manner.
Analyze and troubleshoot complex technical problems and provide effective solutions.
Install configure and troubleshoot computer hardware and software printers and other peripherals.
Perform routine maintenance on computer systems such as backups and software updates.
Manage user accounts and permissions across various systems and applications.
Participate in the development and implementation of IT policies and procedures.
Document and maintain a knowledge base of common issues and solutions.
Assist with the testing and implementation of new software and hardware.
24/7 OnCall IT Support rotation.
Travel to client locations in the local area.
Knowledge Skills & Abilities:
Education:
Bachelors degree in computer science Information Technology or related field.
2 years of experience in IT support or related role.
Experience:
Strong technical skills in Windows and/or Mac operating systems Microsoft Office Active Directory and network technologies.
Experience with server administration and virtualization technologies.
Excellent written and verbal communication skills
Requirements:
Ability to work independently and in a team environment.
Strong problemsolving and analytical skills.
Relevant certifications such as A Network ITIL MCSA CCNA or ITIL are a plus.
Bachelors or Associate degree in Computer Science Information Technology or related field a plus.
Required Experience:
IC
Employment Type
Full-Time
