Help Desk Support Specialist - Journeyman
Help Desk Support Specialist - Journeyman
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1 Vacancy
Job Description
Required Skills
- Bachelors degree in information technology Computer Science or a related field.
- 46 years of experience in IT service desk or technical support roles.
- Experience responding to enduser requests via phone email or ticketing systems in a highvolume enterprise environment.
- Proficiency in troubleshooting and resolving issues related to user access system performance software and hardware.
- Familiarity with ITILbased service management processes and tools (e.g. Remedy ServiceNow).
- Ability to document track and resolve incidents in accordance with service level agreements (SLAs).
- Strong communication and customer service skills with the ability to explain technical issues to nontechnical users.
- Active DoD Secret Clearance
Desired Skills
- Experience supporting Department of Defense (DoD) systems or working in a secure federal environment.
- Familiarity with GCSSMC or other Oraclebased ERP systems.
- Understanding of audit compliance requirements and documentation standards.
- Experience supporting Tier 1 and Tier 2 operations in a 24/7/365 environment.
- Knowledge of Active Directory user provisioning and account management.
- Exposure to interface troubleshooting and data integrity support.
Employment Type
Gig
Key Skills
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