Director of Service Operations
Director of Service Operations
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1 Vacancy
Job Description
About Optimus Technologies
Optimus Technologies is a clean energy technology company based in Pittsburgh PA. Optimus manufactures the Vector System an advanced fuel system technology that enables diesel engines to operate on 100% biodiesel. The Vector System is designed for medium and heavyduty fleet applications where emissions reductions are challenging or impossible to achieve in a costeffective manner through other means. The Vector System integrates into existing operations to facilitate a seamless transition to lowcarbon fuels.
Optimus Vector System is in use with leading municipal and private fleets throughout the country enabling them to achieve nearzero carbon emissions while reducing their fuel and fleet operating costs.
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Job Description
Optimus Technologies is seeking a strategic technically skilled and peoplefocusedDirector of Service Operationsto lead both our internal Field Services team and our growing network of external vendors and service partners. This critical leadership role is equally focused on optimizing handson field execution and building the scalable external infrastructure necessary to support installation diagnostics maintenance and support of our Vector and SMARTFuel Systems.
In addition to overseeing daily operations and leading our Field Service Diesel Technicians the Director will proactivelydevelop and strengthen relationships with thirdparty installers service providers and fleet maintenance partners to ensure nationwide support readiness and service Director will also serve as a primary collaborator with internal stakeholdersEngineering Product Development Operations and Customer Successto translate field insights into actionable product and process improvements.
This role requires a forwardthinking leader with a systems mindsetsomeone who thrives at the intersection of people data and process. Success in this role means delivering an exceptional service experience for customers improving system uptime and performance and helping to shape the future of Optimus product and service offerings through datadriven insight and strategic execution.
This is a fulltime position to be based in Pittsburgh PA. Optimus is a fastgrowing technology company; all employees must be selfdirected and capable of managing multiple duties within the company. This position will allow for a wide range of growth and new opportunities in a flexible and evolving work environment.
Optimus is proud to be an equal opportunity employer. People of color LGBTQ people people with disabilities veterans and members of other historically disenfranchised groups are strongly encouraged to apply.. If you are unsure about being qualified for this position after reading the responsibilities and requirements please apply anyway! We are most excited to work with individuals who learn quickly and have a passion for clean energy solutions.
Responsibilities
- Oversee planning coordination and execution of Vector and SMARTFuel system installations diagnostics maintenance and repairs.
- Provide daytoday leadership for internal Field Service Technicians Service Writers and Field Engineers ensuring excellence in technical performance safety professionalism and customer interaction.
- Develop and oversee a highperforming external network of vetted vendors and service partners ensuring properonboarding certification service delivery quality and alignment with Optimus standards.
- Establish new regional service centers and partner installation sites to expand Optimus service footprint and meet growing customer demand.
- Bring partnership development expertise to identify and secure partnerships with thirdparty service providers installers and fleet maintenance organizations ensuring alignment with Optimus growth and customer support strategies.
- Establish scalable systems service workflows and data reporting structures to drive clarity accountability and consistency across internal teams and external partners.
- Implement track and analyze service performance metrics (KPIs) issue trends repair order data and field service efficiency to continuously improve operations.
- Synthesize field and service data into actionable product insights; partner with Engineering to influence product enhancements and design improvements based on realworld service outcomes.
- Ensure all service and maintenance activities meet contractual obligations including warranty adherence regulatory compliance (e.g. DOT OSHA) and recall campaign execution.
- Forecast labor resource travel and expense needs to support field operations; manage scheduling travel protocol compliance and oversee capital and tool allocation to ensure operational readiness and budget alignment. Forecast labor resource travel and expense needs to support field operations; manage scheduling travel protocol compliance and oversee capital and tool allocation to ensure operational readiness and budget alignment.
- Champion a customercentric culture across all service touchpoints; personally support resolution of escalated service challenges and partner with Customer Success to ensure a seamless customer experience.
- Vet and evaluate new vendors and service partners to ensure operational alignment regional coverage and the ability to scale with business growth.
- Develop and maintain centralized systems for asset management including vehicles tools and parts ensuring availability condition tracking and optimized deployment.
- Continuously assess internal and external service delivery models to identify opportunities for preventative improvements cost savings and longterm efficiency gains.
Qualifications & Experience
- 7 years of experience in diesel engine or vehicle systems service and support including at least 3 years in a senior management or directorlevel rolepreferably in heavyduty trucking transportation or clean technology sectors.
- Proven success leading decentralized field teams including technicians and service advisors while managing relationships with external vendors and service partners.
- Demonstrated experience vetting building and scaling thirdparty service networks including contract negotiation performance oversight and partner development across regional markets.
- Deep technical expertise in automotive engine systems with strong diagnostic troubleshooting and root cause analysis capabilities.
- Demonstrated experience with fleet service tools and software including scheduling platforms inventory systems and remote diagnostics tools.
- Strong competencies in project planning workforce forecasting logistics coordination service standard development and operational leadership.
- Experience gathering and analyzing repair order data and service KPIs to drive continuous improvement and inform product and engineering decisions.
- Proven ability to collaborate crossfunctionally across Engineering Product Development Operations and Customer Success and to represent service operations in executive discussions.
- Strong analytical and financial acumen with a datadriven approach to forecasting budgeting and operational performance.
- Effective communicator with high emotional intelligence and a track record of mentoring motivating and retaining technical and field staff.
- Willingness to travel regularly across Optimus U.S. and Canadian customer base balancing handson field support with strategic planning.
- Relevant certifications (e.g. ASE) and active participation in professional organizations such as TMC or NAFA are preferred reflecting commitment to industry best practices and continuous improvement.
Ideal Candidate Traits:
- Forwardthinking and proactive operator who thrives on solving problems before they arise.
- Customer satisfactionobsessed and focused on building longterm relationships with internal and external partners
- Leads based on building trust and strong relationships while driving service excellence
- Highly strategic but not afraid to roll up their sleeves.
- Comfortable working in a fastpaced environment with a dispersed team
- Careerdriven growthminded and ready to make a major impact.
Other Job Requirements
- A passion for alternative energy solutions
- Valid drivers license with acceptable driving record
- Domestic travel as required (up to 50%)
- Flexible hours of operation
Required Experience:
Director
Employment Type
Full Time
