Tenancy Sustainment Officer x4
Tenancy Sustainment Officer x4
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Job Description
Were looking for people with great people skills and experience of housing or welfare services to join our housing management team. If youre after a challenge and a change where you can really make a difference then weve got a home for you at Cornwall Housing. Join us to create safe homes in strong communities for one and all!
Tenancy Sustainment Officer x4
About the role
This role delivers our new tenancy sustainment service which empowers residents builds relationships and improves lives through positive steps focussed on personcentred intervention.
Youll work closely with residents during the early months of their tenancy helping them settle in manage their finances and access advice and services that support longterm success.
Youll intervene in existing tenancies where residents face hardship distress or exclusion developing tailored intervention plans alongside partners in benefits social care and health to remove barriers and help residents sustain their tenancy.
Youll be passionate about inclusion and champion tenancy sustainment across your region sharing good practice coaching colleagues and supporting complex cases when things get tough.
We want you to care about where you work and make a difference for these residents and communities.
What youll need to be successful:
- Experience of supporting people with complex or multiple needs ideally in housing health or social care with a clear understanding of social exclusion and how to build trust with residents in distress or at risk of losing their homes.
- Ability to understand tenancy law welfare benefits and financial inclusion youll help residents sustain their tenancies by assessing risks supporting benefit claims improving affordability and accessing hardship funds or specialist services.
- Excellent communication and interpersonal skills youll respond to sensitive situations with empathy manage difficult conversations build trust and promote independence while maintaining clear boundaries and expectations.
- Strong organisational IT and partnershipworking skills youll manage your own caseload maintain accurate records and work effectively with internal teams and external agencies to support timely coordinated interventions.
- A full UK driving licence and access to a vehicle this is a communitybased role and being visible in our communities is essential. Youll be out and about meeting residents in their homes working with partners and making things happen on the ground.
To find out more about the role and requirements please view the Role Profile.
Our offer to you
Salary:29926 per year
Working Hours:37 hours per week
Contract Type:Permanent
Base:Hybrid working working from office home site and in the community as role requires you to typically work from the office at least 12 day/s per week.
Your base will be either:
- North East our main office in Chy Trevail Bodmin PL31 2FR
- South East Luxstowe House Liskeard PL14 3DZ
- West New County Hall Truro TR1 3AY
Were recruiting roles across all our Regions! Our NorthEast area covers from central towns of Bodmin to the seaside at Bude from Launceston and over to picturesque Padstow Camelford and Wadebridge. Our SouthEast area is from central towns of Liskeard to Torpoint/Saltash overlooking the Tamar and across our beautiful coastline from Rame Head to Looe and St Austell. Our West area centres around Truro city and beautiful Falmouth and their surrounding villages and rural areas across to the stunning coastlines of Perranporth and St also expanding around rejuvenation schemes in Redruth and further west.
What youll get from us in return is:
- A challenge like no other Cornwall is unique and so are we!
- A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for costofliving salary increases) Local Government Pension Scheme 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years continuous service) with the option to buy more family friendly policies and our flexible approach to work
- A senior management team who will listen and support you and encourage your ideas and creative thinking
- Investment and support in your continuous learning and development
- Access to discounts on entertainment shops wellbeing and travel through our online portal
- And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
really easy to apply for our roles simply follow the link to create a candidate profile answer the screening questions and upload a CV and covering letter/statement. To answer the application screening questions fully we suggest that you use the STAR method to help structure your answers for example: planned closing date for applications is Sunday 1 June 2025 (midnight). However we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
We may call you week beginning 2 or 9 June 2025 to undertake a 10minute initial telephone interview. This will be during normal business hours (MonFri 9am5pm). Please let us know on your application any days/times to avoid for a) initial telephone interview and b) formal interview.
Interviews are planned for 1719 June 2025 at our main offices in Chy Trevail Bodmin.
We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.
Contact us
If youd like to have a discussion about the role please feel free to contact us ator
Thank you for your interest in supporting our important work at Cornwall Housing delivering safe homes in strong communities for one and all!
Recruitment Agencies we are not currently seeking agency support with this vacancy thank you. Please view our information for recruitment agencies here: Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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