Program Nurse Manager
Program Nurse Manager
Posted on :
22-05-2025
Employer Active
1 Vacancy
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Yearly Salary
USD 87000 - 91000
Vacancy
1 Vacancy
Posted on :
22-05-2025
Job Description
JOB TITLE: Program Nurse Manager
LOCATION: Gateway Medical Sobering Center New Mexico
Who are we
Horizon Services Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity Respect Diversity and Quality to provide residential treatment withdrawal management and sobering programs to support the wellbeing of women men youth LGBTQ and BIPOC clients to live healthy fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each others growth.
This position which must be held by a Registered Nurse (RN) serves as the clinical and operational lead for the Gateway Medical Sobering Center with direct accountability for the oversight and performance management of all clinical and support personnel including Licensed Vocational Nurses (LVNs) Emergency Medical Technicians (EMTs) and recovery staff. The RN is responsible for ensuring the safe clinical intake of individuals arriving via EMS and other referring parties maintaining proper oversight and adherence to evidencebased practices throughout the sobering process. This leadership role encompasses fullspectrum personnel managementrecruitment onboarding competency development coaching and performance evaluationwhile ensuring alignment with program strategic objectives and regulatory mandates at the federal state and county levels as applicable. In partnership with the Horizon leadership team and the programs Medical Director the RN drives clinical excellence promotes operational efficiency and safeguards the integrity of care delivery systems positioning the center as a model for lowbarrier traumainformed sobering services. This is a highimpact supervisory role requiring strong clinical judgment and leadership acumen.
How can you make a difference in peoples lives
In this role youll make a difference in the lives of people with substance abuse challenges and often with cooccurring conditions. Youll use and grow your skills in compassionate care crisis intervention and deescalation in a supportive and inclusive work environment. Youll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey going from a place of hopelessness to a place where they are valued and have the potential for a better life.
PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES:
Accountabilities:
Responsibilities:
People Management
Safety & Security of Staff and Clients
Comply and enforce polices and procedures
DISC Behavior/Communication Strengths Preferred
SUCCESS COMPETENCIES FOR POSITION (competencies required to effectively perform the job) FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE:
(knowledge and skills required to effectively perform the job)
What else is required
Compensation and Benefits
We are proud to offer a comprehensive benefits package to all fulltime and parttime employees over 20 hours per week.
Salary:$87K91K/annually based on experience and qualifications. Available for a fulltime position.
Horizon Services Inc. is an Equal Opportunity Employer.
LOCATION: Gateway Medical Sobering Center New Mexico
Who are we
Horizon Services Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity Respect Diversity and Quality to provide residential treatment withdrawal management and sobering programs to support the wellbeing of women men youth LGBTQ and BIPOC clients to live healthy fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each others growth.
This position which must be held by a Registered Nurse (RN) serves as the clinical and operational lead for the Gateway Medical Sobering Center with direct accountability for the oversight and performance management of all clinical and support personnel including Licensed Vocational Nurses (LVNs) Emergency Medical Technicians (EMTs) and recovery staff. The RN is responsible for ensuring the safe clinical intake of individuals arriving via EMS and other referring parties maintaining proper oversight and adherence to evidencebased practices throughout the sobering process. This leadership role encompasses fullspectrum personnel managementrecruitment onboarding competency development coaching and performance evaluationwhile ensuring alignment with program strategic objectives and regulatory mandates at the federal state and county levels as applicable. In partnership with the Horizon leadership team and the programs Medical Director the RN drives clinical excellence promotes operational efficiency and safeguards the integrity of care delivery systems positioning the center as a model for lowbarrier traumainformed sobering services. This is a highimpact supervisory role requiring strong clinical judgment and leadership acumen.
How can you make a difference in peoples lives
In this role youll make a difference in the lives of people with substance abuse challenges and often with cooccurring conditions. Youll use and grow your skills in compassionate care crisis intervention and deescalation in a supportive and inclusive work environment. Youll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey going from a place of hopelessness to a place where they are valued and have the potential for a better life.
PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES:
Accountabilities:
- People Management hire train and develop a highperforming direct service team
- Client Care ensure a high level of services to clients
- Safety & Security of Staff and Clients
- Quality Assurance & Compliance follows and enforces program policies and procedures
Responsibilities:
People Management
- Write and update job descriptions to ensure work is relevant and appropriate job expectations are established.
- Recruit interview and hire direct service positions in coordination with direct supervisor
- Coordinate and maintain all direct service staff schedules with support and collaboration from leadership to ensure minimum facility coverage and minimize overtime hours
- Daily review of time cards correct missed punches and approved time off requests as appropriate
- Provide new hire orientation and training for all direct service staff.
- Provide ongoing performance feedback from recognition to disciplinary actions to direct service staff deliver quarterly reviews set goals & expectations and professional development processes with input from Supervisor
- Interpret consistently apply and ensure compliance with the companys employee handbook
- Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients
- Identify team training needs and conduct/coordinate skills development training.
- Provide schedule coverage for all direct service staff duties and responsibilities as needed
- Provide oncall consultation and support for direct service staff during nonregular work hours
- Management of medication storage and dispensing operations; including oversight of ongoing maintenance inspection training for staff documentation and inventory management
- Implements Medical Soberings operational workflow through team leadership of employee base including:
- Screening Collecting proper screening information including vital signs to determine ones eligibility in the program
- Intake & Assessment Reviewing drug / alcohol use severity conducting brief health assessments
- Stabilization Conducting rigorous monitoring by leveraging patient monitoring technology
- Withdrawal Risk Management Linking to the designated prescriber to begin withdrawal risk mitigation through the provision of Medication Assisted Treatment (MATs) as appropriate
- Discharge Linking case manager team members into the treatment process to ensure clients are connected to the broader system of care and/or other supports
- Review and establish procedures to ensure quality care for clients consistent with applicable regulatory standards and program policies and assist in improvement of services as needed
- Provide crisis support intervention and deescalation of conflict as needed while also providing training for staff on deescalation best practices
- Monitor client services from intake to discharge and ensure program orientation is provided for all new clients within required time frame
- Develop knowledge of community resources related to health mental health financial support case management and housing;
- Assess prioritize and plan case management referrals and facilitate connecting to offsite resources and care. Assist clients in accessing outside services as needed/assigned
- Prepare statistical and narrative reports to demonstrate results of sobering stabilization and impact of services.
Safety & Security of Staff and Clients
- Oversees proper deployment and utilization of patient monitoring technology
- Provide periodic inspection of grounds and facility to assure security and safety
- Monitor clients to ensure appropriate supervision and knowledge of clients and activities
- Facilitate conflict resolution meetings with staff and clients as needed
- Punctuality and attendance to perform duties as scheduled
Comply and enforce polices and procedures
- Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
- Participate in regular staff meetings clinical supervision and trainings
- Receive acknowledge and address client complaints in a timely manner as needed
- Ensure adequate documentation of services by direct service staff perform random audit of files in partnership with the programs Compliance Manager
- Maintain a working knowledge of recovery and evidencebased practices as well as contract requirements
- Other support and supervisory duties as assigned by Supervisor
DISC Behavior/Communication Strengths Preferred
- Driven: Having a hardcharging approach showing a sense of urgency and focusing on swift results which is crucial for leadership and decisionmaking.
- Daring: Being comfortable with taking risks and pitching bold ideas. This trait is important for
- Forceful: Is outspoken assertive and willing to advocate strongly for beliefs. This trait is needed in roles where strong leadership and decisionmaking are required.
- Accommodating: be adaptable and open to others input this trait balances assertiveness. Frank; communicates directly and gets to the point quickly. This honesty and clarity are valuable for effective leadership and transparent communication.
- Skeptical: questioning and cautious when evaluating new ideas. This trait helps in making wellconsidered decisions ensuring that potential risks are carefully analyzed
(knowledge and skills required to effectively perform the job)
- Builds Effective Teams Builds strongidentity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.
- Service Delivery Provide a range of brief focused prevention treatment and recovery services as well as longerterm treatment and support for clients with persistent illnesses. Applies a person based approach not disciplinarian and rulesdriven
- Problem Solving uses logic and methods to solve difficult problems with effective solutionslooks beyond the obvious and doesnt stop at the first answer.
- Optimizes Work Processes Knows the most effective and efficient processes to get things done with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeks ways to improve processes from small tweaks to complete reengineering.
- Experience with cooccurring in a residential setting
- Demonstrate ability to engage and support clients with challenging behaviors
- Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
- Ability to work effectively both individually and as part of a diverse team.
- Experience with evidence based practices and deescalating clients
- Ability to communicate effective crossfunctionally knows who needs to know what.
- Able to exercise good judgment and maintain healthy boundaries with clients.
- Able to stay awake and alert during shift
- Good computer skills: word data entry write reports
- Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.
What else is required
- New Mexico Registered Nurse (RN)
- 3 years of experience working in an outpatient clinical setting residential treatment facility community mental health facility and/or drug/alcohol treatment facility
- 2 years of experience supervising managing and evaluating staff in a residential treatment facility community mental health facility and/or drug/alcohol treatment facility
- 2 years of experience training staff on variety of skills including (but not limited to) verbal deescalation group milieu management/therapy
- 2 years of experience engaging clients in groupbased activities and providing positive programming for clients
- 2 years of experience providing crisis intervention services in mental health treatment and drug and alcohol treatment facility
- 3 years of experience working with diverse populations including people with disabilities
- 1 years of experience managing budgetary needs and expenses
- Required: CPR/First Aid certification
- Valid New Mexico drivers license with a good driving record and car insurance
Compensation and Benefits
We are proud to offer a comprehensive benefits package to all fulltime and parttime employees over 20 hours per week.
- Generous contribution medical dental Life and LTD for the employee and 50% for any dependents medical and dental coverage.
- PTO and Holiday pay.
- Retirement benefits after 6 months of service.
- Training and CEU opportunities.
Salary:$87K91K/annually based on experience and qualifications. Available for a fulltime position.
Horizon Services Inc. is an Equal Opportunity Employer.
Required Experience:
Senior Manager
Employment Type
Full-Time
Key Skills
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