Implementation Project Manager
Implementation Project Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Why Choose Bottomline
Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation we want you on our team!
The Role:
The Implementations Manager is responsible for managing customer Implementations of Bottomlines Paymode solution. This motivated and multitalented individual works closely with our customers vendors and banks or financial institutions as well as our internal Sales Enrollment Development QA and Hosted Services groups to ensure a smooth efficient and successful client experience.
How Youll Contribute:
- Educates leads and manages Paymode implementation projects to scheduled completion.
- Develops solid relationships with customers during implementation projects and transitions to other teams when appropriate.
- Plans and achieves project schedules activities tests etc. while keeping customers apprised and projects on schedule.
- Ensures execution of project activities by coordinating work assignments with customers apprised and projects on schedule.
- Establishes and balances priorities and activities between many simultaneously progressing projects.
- Troubleshoots and tracks project issues communicating with customers and escalating if required; manages issues to a timely resolution.
- Ensures established success criteria have been met within timeline and budget.
- Documents project deliverables and hands off to Customer Support for any potential or ongoing support needs.
- Gathers and communications customer requirements with internal teams as well as external vendors banks and financial institutions.
Required Skills:
- Must have experience in banking application implementations and knowledge of ACH/WIRE/ Foreign drafts/SWIFT and other payment methods.
- Skilled in client facing communication and customer presentation skills and possess excellent written communication skills essential.
- Excellent analytical and problemsolving skills required combined with the ability to provide quick resolution to problems.
- Must be customer service orientated and believe in teamwork collaboration adaptability and initiative but be able to work independently as well.
- Technical proficiency in MS office MS SharePoint and MS Project is required.
Education and Experience:
- Bachelors Degree in Accounting Management Information Systems Business Administration or similar program of study.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.
Required Experience:
IC
Employment Type
Contract
