MEET Account Partner
MEET Account Partner
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Job Description
The Account Partner Senior Analyst is responsible for providing a bestinclass customer experience for Meetings External Engagements & Travel (MEET) customers through seamless customer interaction and support while maintaining the current responsibilities of work done today in the analyst activities. This role will contribute to the flawless delivery of MEET services across North America and will report to the US Operations Lead in ensuring that commercial stakeholders have a single point of contact in MEET.
In addition to assisting with the implementation of MEETs customer experience model this Senior Analyst will address customer needs and issues in a timely and efficient manner escalate issues appropriately and direct queries to the appropriate MEET resource. This role will also support the execution of key events (in partnership with MEET Regional colleagues) ensuring a seamless endtoend experience for commercial stakeholders. This role requires strong experience in MEET related activities and systems problem solving and stakeholder management. This role will work closely with the Regional Operations Team. The Account Partner will report directly to the
US Meetings Lead
- Oversee daily execution of endtoend MEET strategy to ensure a seamless customer experience across all MEET services
- Serve as the point of contact for any business escalations nonstandard requests and MPA service issues for assigned markets
- Continue the current support including monitoring system support and current stakeholder involvement
- Review metrics and data with stakeholders in partnership with Regional Operations Team
- Work with the regional MEET Service Center Lead and the Regional MEET team to resolve customer service issues as needed
- Support the identification and implementation of new solutions in North America that will continuously improve the customer experience as it relates to the delivery of MEET services
- Maintain a comprehensive knowledge of MEET policies procedures control and systems
- Perform key event activities that will support the customer experience
- Manage relationships with regional stakeholders
- Record customer needs and comments for presentation MEET as needed
REQUIRED BASIC QUALIFICATIONS
- 2 years for BA / BS of experience in customer focused operations with and risk (including audit and/or finance experience)
- Minimum of bachelors degree in business Finance Analytics or a related discipline
- Fluency in English is a must; Spanish and additional languages preferred
- Highly customer and serviceminded
- Strong written and verbal communication skills enabling effective communication with all levels of management
- Comprehensive knowledge and expertise in the technology landscape that supports MEET (Navigator Navigator Global Cvent myMeetings Concur etc.)
- Experience in MEET related activities: monitoring data systems support and customer services supporting Healthcare Professional and Healthcare Organizations
- Ability to cooperatively function with other MEET teams Project management experience with change management and communications for regional organizations
- Fundamental knowledge of data analysis and strong financial experience managing large budgets
- Demonstrated analytical thinking and problemsolving skills
- Ability to work under pressure and to handle several projects at once
- High level of selfmotivation energy and flexibility
- Ability to drive continuous improvement
- Ability to maintain complete and accurate standard operating procedures and related internal control documentation
- Strong interpersonal and organizational skills
- Management of multiple client stakeholders
- Proficiency in PC skills (MS Excel Word PowerPoint) required
- Good organizational skills to coordinate and manage multiple priorities
- Strong written and verbal skills to enable effective communication with leadership
PREFERRED QUALIFICATIONS
- Experience with Healthcare transactions supported in Navigator/Navigator including payments contracts and Hospitality related services
- Comfort with ambiguity anticipates changes and influences direction of innovative operational strategies
- Strong compliance customer experience and stakeholder management experience
- Previous experience with MEET
- Deep expertise and understanding of a large compliancerelated customerfacing operations team
- Expertise in strategy development
- Project management & communications skills
- Experience with Foreign Corrupt Practices Act transactions
Other Job Details
- Last day to apply: May 26 2025
- Must be able to work in assigned Pfizer office 23 days per week or as needed by the business
- This is not a remote role
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an EVerify employer. This position requires permanent work authorization in the United States.
Employment Type
Full-Time
