Information Technologist 2 - Office of First Responder Services MARCS

This posting is for Second Shift & Third Shift

About Us:

The Ohio Department of Administrative Services (DAS) is the engine of state government providing innovative solutions and supporting the efficient operation of state agencies boards and commissions. DAS program areas serve out Ohio government customers who in turn directly serve the interests of Ohioans. We help procure goods and services deliver information technology and mail recruit and train personnel promote equal access to the state workforce lease and manage office space process payroll print publications and perform a variety of other services.

The MultiAgency Radio Communication System (MARCS) is dedicated to providing Ohios first responders and public safety providers with stateoftheart wireless digital communications and to promote interoperability in order to save lives and maximize effectiveness in both normal operations and emergency situations.

• The MARCS Program operates 24/7/365/ Although regular business hours are 8 a.m. to 5 p.m. Monday through Friday the entire staff is on call.
• This posting is for four available positions shifts for each to be determined. The positions may require work on weekends holidays and nontraditional shifts.
• The successful candidate(s) may be required to carry a state cell phone.
• The successful candidate(s) will be considered an essential employee for weather events.
• When completing your online Ohio Civil Service Application be sure to clearly describe how you meet the qualifications outlined on this job posting.
• All answers to the supplemental questions must be supported by the work experience provided on your Civil Service Application.
• If you require a reasonable accommodation for the application process please email the Human Resources contact on this posting so arrangements can be made.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drugfree workplace which prohibits the use of marijuana (recreational marijuana/nonmedical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio DrugFree Workplace Policy (HR39) and as outlined in the posting.

What Youll Do:

Provide maintenance & documentation to information system users &/or IT specialists:

• Enter metadata into repositories
• Perform loading validation
• Execute unit or system test scripts
• Provide maintenance support for application software
• Develop organize file & maintain platform specific documentation

Generate enhancements for existing infrastructure software or database systems in compliance with specifications & standards:

• Create &/or modify program modules
• Create database diagrams
• Write standard queries
• Writes test cases &/or scripts for unit & system testing
• Verifies unit & system test results to ensure software is producing desired results

Assist customers with management of subscribed devises which includes:

• Beginning the workflow for new customer onboarding
• Management of devices for existing customers
• Update customer contact/database information

Collaborate with financial & technical teams to ensure timely & accurate processing if internal & external device management financial data & management of assets in accordance with workflow procedures

• 18 mos. combined work experience in any combination of the following: computers and/or telecommunications software/hardware applications support products projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 mos. combined work experience as specified by the agency position description & job posting.
• Or completion of associate core program in computer science or information systems; 12 mos. combined work experience as specified by the agency position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.

Job Skills: Information Technology

Knowledge Skills & Abilities:

Knowledge of:

1. Computers & electronics
2. Oral & written communication tools & techniques
3. Customer support & personal service
4. Telecommunications (e.g. Microwave wireless fiberoptic)
5. IT security principles & methods
6. Trunked digital LMR/Dispatch Consule
7. MARCS tower sites safety practices*
8. Operating systems installation & configuration procedures
9. Network standards protocols & procedures
10. Platform usage
11. Capabilities of network equipment (e.g. routers switches bridges & related hardware)
12. Backup & recovery techniques
13. Technical writing & documentation practices
    
    Skill for:
14. Reading comprehension
15. Speaking
16. Service orientation
17. Installation
18. Troubleshooting
19. Critical thinking
20. Systems evaluation & operation monitoring
21. Knowledge of Public Safety Operations/Procedures*
    
    Ability to:
22. Transport items up to 50 lbs.
23. Operate help desk software (e.g. ServiceNow & Remedy IRIS PowerShell Genesis UEM Grafana MS Office 365 Apps VoIP/Call Center app)
24. Carry out instructions inwritten oral or picture form
25. Understand manuals & verbal instructions technical in nature
26. Stay abreast of current technologies in area of IT assigned
27. Deal with problems involving several variables in familiar context
28. Accurately communicate with coworkers & superiors quickly & efficiently
29. Communicate/collaborate with other MARCS employees routinely*
30. Provide excellent customer service at all times to MARCS customers vendors & others.

*Developed after employment

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible fulltime and parttime employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.