Capability Specialist - West Coast II
Capability Specialist - West Coast II
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Job Description
OXOS Medical Inc. empowers every provider with the capability clarity and confidence to make accurate decisions at the point of care. We are building new kinds of radiographic imaging devices that push the boundaries of previous solutions by improving image quality reducing radiation exposure improving ease of use and building solutions to deliver care outside of traditional scenarios. We enable anyone anywhere to access radiologic diagnostics at the point of need expanding availability and changing how healthcare is delivered.
West Coast Sales (50% Travel)
OXOS is searching for aCapability Specialist to join our highgrowth team. You will be the ontheground expert training customers to deploy operate and integrate our handheld Dynamic Digital Radiography systems. This is a unique opportunity for a radiologysavvy professional who enjoys teaching traveling and directly impacting customer success in medical imaging.
Responsibilities
- Fieldbased Training
- Design and deliver onsite and virtual training programs for radiologists technologists and support staff
- Certify customer users to competency standards within defined timelines
- Provide live demonstrations of core features workflows and troubleshooting techniques
- Training Materials Development
- Create and maintain multimedia resources: stepbystep guides quickstart cards elearning modules and video tutorials
- Update all materials to reflect software upgrades hardware enhancements and customer feedback
- Publish and organize content in the central training portal
- Customer Proficiency & Analytics
- Define and track KPIs such as timetofirstquality image errorrate reduction and posttraining satisfaction
- Analyze performance data to identify knowledge gaps and recommend targeted interventions
- Conduct refresher clinics and ondemand coaching to sustain proficiency
- Feedback & Continuous Improvement
- Solicit qualitative feedback during training sessions to uncover usability issues or workflow bottlenecks
- Partner with Sales Product Engineering and Customer Success teams to translate feedback into product and process enhancements
- Document recurring issues and maintain a knowledge base of fieldproven solutions
- Sales Support and Operations
- Act as the customer advocate for training needs and system integration challenges
- Coordinate logistics scheduling and travel for training engagements across assigned territories
- Report progress risks and insights regularly to the Customer Success leadership team
Qualifications & Skills
- Required
- 2 years handson experience in radiology environments (hospital clinic or imaging center)
- Demonstrated ability to design and deliver technical training for adult learners
- Strong understanding of radiographic imaging principles DICOM/PACS workflows and healthcare IT architectures
- Exceptional verbal and written communication skills with comfort presenting to clinical and technical audiences
- Proven organizational skills: managing multiple projects schedules and customer relationships
- Willingness to travel up to 50%
- Preferred
- Licensed Radiologic Technologist (RT) or equivalent certification
- Familiarity with Learning Management Systems (LMS) and elearning authoring tools
- Experience in instructional design and multimedia content creation
- Basic troubleshooting skills for imaging hardware and software systems
Benefits and Perks
- Health Dental and Vision Insurance
- 401(k)
- Competitive pay and equity in the company
- The opportunity to work with an innovative earlystage company that is changing medical imaging as we know it
- Endless opportunities for growth and development
Required Experience:
Unclear Seniority
Employment Type
Full Time
