Kinaxis Rapid Response Support Engineer ___ Warsaw, IN (Onsite / Remote) ___ Contract
Kinaxis Rapid Response Support Engineer ___ Warsaw, IN (Onsite / Remote) ___ Contract
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Job Description
Job Title: Kinaxis Rapid Response Support Engineer
Location: Warsaw IN (100% Remote option is available)
Job Type: Long Term Contract
Job Summary: We are seeking a talented and detail-oriented Kinaxis Support Engineer with hands-on experience in Rapid Response to join our global support team. This role is crucial for ensuring the successful operation maintenance and support of Kinaxis RapidResponse solutions used by supply chain and operations teams. The ideal candidate will have a strong technical background good understanding of supply chain processes and experience in troubleshooting and user support.
Key Responsibilities:
- Provide Level 1 and Level 2 application support for Kinaxis RapidResponse users across the organization.
- Troubleshoot issues related to configurations data loads integrations and performance.
- Collaborate with business users to understand and resolve functional and technical issues.
- Work closely with Kinaxis admins developers and vendor support to ensure timely resolution of tickets.
- Maintain and monitor system health logs and performance metrics.
- Assist in testing and validation of new enhancements patches and upgrades in the RapidResponse environment.
- Document issues solutions workarounds and create knowledge base articles.
- Provide training and support documentation to end-users as needed.
Required Qualifications:
- Bachelors degree in Computer Science Information Systems Supply Chain or a related field.
- Overall IT experience: 8-12 Years
- Minimum 3-5 years of experience in Kinaxis Rapid Response support or development.
- Strong understanding of supply chain planning concepts (Demand Planning Supply Planning Capacity Planning).
- Familiarity with data integration tools and techniques (e.g. ETL SQL).
- Ability to analyze complex issues and provide effective solutions.
- Excellent communication and interpersonal skills.
- Experience with ticketing systems (e.g. ServiceNow JIRA) and support processes (ITIL framework is a plus).
Preferred Skills:
- Kinaxis certifications are a plus.
- Knowledge of scripting automation or development in RapidResponse.
- Experience in life sciences or manufacturing domain preferred.
- Familiarity with cloud-based systems and data platforms.
To Apply: Please share resume to
Employment Type
Full Time
