DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee GF Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Position Description
The Catering Sales Manager is responsible for attainment of assigned catering/banquet goals tied to the
overall performance of the hotel. The individual will be responsible for effectively soliciting and securing
new accounts as well as servicing clients/groups where applicable. The Catering Sales Manager will
work in conjunction with the Director of Sales or Director of Catering to achieve the hotels revenue and
market share goals for the hotel. The focus of catering sales may vary based on the respective property
the associate is assigned to (i.e. Social Corporate Business SMERF). Managementlevel associates are
expected to work as much of each workday as is necessary to complete their job responsibilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities
duties or responsibilities that are required of the employee for this job. Duties responsibilities and
activities may change at any time with or without notice.
Essential Duties & Responsibilities:
Effectively attain assigned sales and revenue goals as well as solicitation call goals.
Proactively conduct solicitation calls conduct sales tours and entertain clients specific to
Leisure SMERF Business Travel (BT) and/or Groups as applicable by property.
Ensure that the Daily Event List Banquet Event Order/Guarantee Sheet and Ten Day Event
Schedule are generated on a timely basis and ensure accuracy.
Monitor and evaluate trends within your market segment.
Grow existing relationships with assigned accounts specific to Leisure SMERF Business Travel
(BT) and/or Groups as applicable by property.
Monitor and evaluate trends within your market segment.
Able to produce a weekly sales call schedule which addresses timely followup of all tentative
business maintenance of existing accounts and development of new business and priorities;
along with duties assigned by the DOSM General Manager and/or company personnel.
Complete all departmental reports and systems on a timely basis.
Present ideas expectations and information in a concise wellorganized fashion.
Make appropriate sales calls that meet or exceed company standards and that ensure
appropriate business levels are maintained.
Negotiate contracts ensuring the best interests of the property while maintaining customer
goodwill.
Approach all encounters with guests and employees in an attentive friendly courteous and
serviceoriented manner.
Adheres to hotel/brand established regulations company standards sales standards and sales
metrics related.
Develop a full working knowledge of the operations and policies of the hotel and applicable
departments.
Maintain strong visibility in local community and industry organizations as applicable.
May assist in implementing and/or participating in special promotions relating to direct sales
segments i.e. sales blitzes etc.
EMPLOYEE JOB DESCRIPTION CATERING SALES MANAGER
Maintain understanding of operational capabilities of the property.
Documents sales calls and or client correspondence using the correct forms/processes.
Coordinates with the appropriate departments in the hotel resolves issues complaints and
problems to ensure quality product delivery and customer satisfaction.
Collects proper payment for events/contracts in accordance with hotel standards.
Maintains high visibility for hotel by active involvement in local CVB and other business and
professional organizations.
Always provides a professional image through appearance and dress.
Attend daily/weekly/monthly meetings and any other functions required by management.
Prospect qualify and close new and repeat business in telephone electronic and outside
personal sales call appointments.
Perform any other duties as requested by the General Manager or Director of Sales.
Work Environment
This role is an onsite position and requires the employee to perform their work duties at the job site
location with possible travel to local areas. The employee will be exposed to typical equipment and
temperatures found in a setting of a hotel. The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential functions of this job.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge skill and/or ability required. This position
carries out supervisory responsibilities in accordance with the organizations policies and applicable
laws. Responsibilities include training employees; planning; assigning and directing work; appraising
performance; rewarding and discipline employees; addressing complaints and resolving problems.
Education And/or Experience:
At least 3 years progressive experience in sales within a hotel setting.
Banquet and Catering experience.
Has personal integrity manages time well highly visible in area of responsibility and has the
ability to effectively prioritize workload.
Excellent selling skills.
Ability to build customer loyalty and ensure proper customer service by meeting onsite
contacts.
Familiar with legality of contractual agreements
Experience handling cash accounting procedures and general administrative tasks.
Must be proficient in Windows Operating Systems.
Previous supervisory experience required.
Extensive experience with major hotel brands.
Ability to read & interpret documents such as safety rules operating & maintenance instructions
& procedure manuals. Ability to write routine reports & correspondence as well as dates & time.
Ability to apply deductive skills to carry out instructions furnished in written oral or diagram
form.
Must be effective at listening to understanding clarifying and resolving the concerns and issues
raised by coworkers and guests.
Must maintain composure and objectivity under pressure.
This company is an equal opportunity employer.
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