Collision Center Coordinator
Collision Center Coordinator
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Job Description
Allen Turner Collision is seeking a professional organized and customeroriented Collision Center Coordinator to join our growing team. In this important frontdesk role you will be the first point of contact for customers and play a key part in ensuring a smooth and positive experience throughout the repair process. If you take pride in providing excellent service and enjoy working in a supportive and structured environment we encourage you to apply!
BENEFITS
Medical dental and vision insurance
Long and shortterm disability and life insurance
Matching 401(k) plan and profit sharing
Paid vacation and holidays
Employee purchase program (discounts on products and services)
Employee events and recognition such as service awards holiday parties Food Truck Fridays and more
A friendly professional work environment
Opportunities to advance within the company
JOB DUTIES
Answer incoming calls professionally and assist customers with scheduling inquiries and service updates
Greet and check in customers ensuring a welcoming and efficient start to their service experience
Coordinate customer appointments and manage the checkin/checkout process
Process payments accurately including cash and electronic transfers and match payments to repair orders
Maintain ongoing communication with customers through followup calls and service updates
Address customer concerns with professionalism and a solutionfocused approach
Communicate with insurance companies regarding payment status and related documentation
Open and close repair orders in line with company procedures
Provide general administrative support including assisting with the CCC ONE estimating system and internal documentation
- Other duties as assigned
QUALIFICATIONS
- Previous experience in a body shop dealership or customer service role is a plus
Strong organizational and multitasking skills
Excellent verbal and written communication
Professional friendly demeanor with strong customer service skills
Basic computer skills; familiarity with CCC ONE is a plus
Ability to work independently and as part of a team
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
