drjobs Collision Center Coordinator

Collision Center Coordinator

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1 Vacancy
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Job Location drjobs

Auburn - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Allen Turner Collision is seeking a professional organized and customeroriented Collision Center Coordinator to join our growing team. In this important frontdesk role you will be the first point of contact for customers and play a key part in ensuring a smooth and positive experience throughout the repair process. If you take pride in providing excellent service and enjoy working in a supportive and structured environment we encourage you to apply!

BENEFITS

  • Medical dental and vision insurance

  • Long and shortterm disability and life insurance

  • Matching 401(k) plan and profit sharing

  • Paid vacation and holidays

  • Employee purchase program (discounts on products and services)

  • Employee events and recognition such as service awards holiday parties Food Truck Fridays and more

  • A friendly professional work environment

  • Opportunities to advance within the company

JOB DUTIES

  • Answer incoming calls professionally and assist customers with scheduling inquiries and service updates

  • Greet and check in customers ensuring a welcoming and efficient start to their service experience

  • Coordinate customer appointments and manage the checkin/checkout process

  • Process payments accurately including cash and electronic transfers and match payments to repair orders

  • Maintain ongoing communication with customers through followup calls and service updates

  • Address customer concerns with professionalism and a solutionfocused approach

  • Communicate with insurance companies regarding payment status and related documentation

  • Open and close repair orders in line with company procedures

  • Provide general administrative support including assisting with the CCC ONE estimating system and internal documentation

  • Other duties as assigned

QUALIFICATIONS

  • Previous experience in a body shop dealership or customer service role is a plus
  • Strong organizational and multitasking skills

  • Excellent verbal and written communication

  • Professional friendly demeanor with strong customer service skills

  • Basic computer skills; familiarity with CCC ONE is a plus

  • Ability to work independently and as part of a team

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.


Required Experience:

IC

Employment Type

Full-Time

Company Industry

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