Business Development Center Service Representative
Business Development Center Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Capital Ford of Raleigh is seeking a proactive and customerfocused Business Development Center (BDC) Service Representative to join our team. The BDC Service Representative will play a crucial role in managing servicerelated inquiries scheduling appointments and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills strong organizational abilities and a commitment to delivering highquality service to our customers.
BDC Service Representative Compensation and Benefits:
- Competitive Pay
- Health Insurance
- PTO
- 401(K)
BDC Service Representative Responsibilities:
- Respond promptly to incoming servicerelated inquiries via phone email or online channels.
- Gather information from customers regarding service needs and concerns
- Coordinate with service advisors and technicians to optimize appointment availability
- Schedule service appointments for customers based on their preferred date and time
- Conduct followup calls or communications to confirm and remind customers of scheduled service appointments
- Follow established BDC processes and guidelines for managing service inquiries
- Other duties assigned
BDC Service Representative Requirements:
- Experience in customer service or a related field is a plus
- Previous experience in customer service preferably in an automotive service or BDC environment
- Familiarity with servicerelated processes and procedures
- Excellent verbal and written communication skills
- Effective problemsolving skills to address customer concerns and inquiries
- Proficient in using CRM systems and other servicerelated software
- Ability to find solutions that meet customer needs
- High level of integrity and ethical conduct in all customer interactions and servicerelated activities
- Must pass preemployment background screenings
At Capital Auto Group we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race color religion sex national origin age disability or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
