Director of Ticketing – Reading Royals | Full-Time | Santander Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Director of Ticketing Reading Royals is a highly organized and detailoriented professional who oversees the planning and execution of the ECHL Reading Royals and assisting Santander Arena & Performing Arts Center ticket operations while effectively supporting ticket sales initiatives and optimizing customer experience.

This role will pay an annual salary $60000$75000 and is bonus eligible.

Benefits for FullTime roles: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).

This position will remain open until July 31 2025.

Santander Arena located in downtown Reading Pennsylvania is a versatile venue that serves as the home arena for the Reading Royals the ECHL affiliate of the Philadelphia Flyers. The Santander Arena has hosted an array of live events including concerts Disney on Ice and other family friendly events attracting hundreds of thousands of visitors annually.

• Oversee and manage the ticket build of all Reading Royals games and events including confirming the manifest pricing dynamic pricing offers ticket inventory ticket revenue and reporting processing fulfillment of all ticket orders invoicing payment plans and promo codes.

• Lead concert event builds including scaling submissions via EMT working directly with the promoter inventory and promotional offer maintenance and settlements as needed.

• In concert with the Finance and Sales departments assist with all financial reconciliation regarding daily reports monthly reports league reporting and sales trackers utilizing the Ticketmaster platform.

• In concert with Sales & Premium teams manage the Reading Royals renewal process including setting timelines processes forecasting and renewal pricing proposals.

• Work directly with other departments (sales marketing digital) to increase revenue opportunities.

• Oversee the distribution process for all plans including season half and flex along with groups and individual tickets.

• Communicate and collaborate with various internal stakeholders (sales finance marketing operations) and external stakeholders (ticket buyers / customers).

• Assist Box Office staff needs with a focus on training growth (career and personal) and customer service.

• Communicate proactively and effectively with senior management and crossdepartment colleagues.

• Act as primary contact for all stakeholders on all hockey games and any assigned concert events by working event nights.

• Be a resource on all policies and procedures of box office management.

• Other duties as assigned.

• Bachelors Degree from an accredited college or university with major coursework in business management sports management business administration or another related field.

• Minimum of 8 years of increasingly responsible box office/ticketing experience preferably with a sports facility convention center performing arts facility or other multipurpose public assembly facility.

• Direct experience with Ticketmaster ticketing system including Archtics Host TM1 and EMT.

• Knowledge of operational characteristics services and activities of stadium arena public assembly facility or convention center sales programs.

• Demonstrated proficiency in Microsoft Office applications and word processing spreadsheets database presentation graphic design PowerPoint and Internet software.

• Knowledge of federal state and local regulations as related to venue operations.

• Knowledge of principles of budget preparation and control.

• Communicate clearly and concisely both orally and in writing.

• Work a flexible schedule including early mornings days evenings overnight weekends holidays extended (long) workdays and extended number of days.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.