Claims Examiner - Bilingual
Claims Examiner - Bilingual
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Job Description
Join us as a Claims Examiner Bilingual to take on key responsibilities within a worldclass Warranty function.
Make your mark in Warranty
AIG Warranty delivers a full range of service solutions including warranty management administration extended service programs customer service support service network management claims processing services and service contract underwriting.
With over 20 years of experience we are one of the warranty and service industrys leading providers which is why many of the worlds largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction they turn to us.
How you will create an impact
Reporting to a Claims Team Manager the Claims Examiner Bilingual works directly with the insured service contractors clients and other internal and external stakeholders to support the Warranty claims team. Claims Examiners Bilingual are responsible for the handling of all Warranty insurance claims for major clients in our diverse portfolio. Our portfolio consists of a diverse range of products from the home warranty consumer electronics and mobile industries.
The Claims Examiner Bilingual are the ones our clients turn to in times of need and will act with speed composure compassion and knowledge to solve problems and the work they do every day is the heart of AIGs business. The successful candidate that we seek will need to meet the minimum criteria to fully support and engage in the full range of duties expected.
Answer incoming phone calls emails and other correspondence concerning insurance and warranty claims in a professional manner.
Ability to interface with the insured and other stakeholders concerning claims related matters.
Investigate claims evaluating each request to determine if AIG should approve or deny.
Adjudicate and settle claim according to fair claims practices.
Be familiar with state statues concerning claims practices.
Maintain knowledge of industry and asset coverage types.
Handle research assignments and reporting as delegated by management.
Maintain good working relationship during all contacts with clients even during difficult conversations.
Answer claims and coverage questions from other departments.
Take responsibility for continuously improving processes and product knowledge understanding of program coverage and exclusions.
Act professionally at all times.
Perform additional duties and work as assigned.
Support all Spanish claims activities for US and Global programs.
What youll need to succeed
Must demonstrate and maintain strong ethics.
Must be proficient in both English and Spanish. A record of providing outstanding customer service (can be within a sale retail pharmacy equipment repair insurance etc. environment)
Excellent verbal and written communication skill
Experience in conflict resolution or the ability to deescalate tense situations and comfortable in a role that requires some negotiations
High School Diploma or equivalent required
Analytical skills and the ability to search the internet for answers and market data
Results oriented and able to work well under pressure
Excellent organizational skills flexible with moving from project to project while keeping track of progress
Professional attitude we are looking for someone enthusiastic reliable and a team player.
Effective written and verbal communication skills
Basic Excel Word and Outlook skills
Great interpersonal communication
Ability to consistently meet deadlines
Although prior Claims Warranty or Insurance experience is beneficial AIG will train the right candidate to prepare them for success as a Claims Examiner. Candidates with experience in providing excellent customer service moving quickly to keep many projects going at once and the ability to keep organized records will be competitive for this role.
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At AIG we value inperson collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most farreaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver everbetter solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .
Functional Area:
Employment Type
Full-Time
