Claims Assistant
Claims Assistant
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Job Description
Turning Claims into Justice One Case at a Time
Job Description
Shift: Monday to Friday 09:00 AM 06:00 PM EST or COL
Work setup: Onsite Bogot and Medellin
- Support attorneys by preparing and organizing documentation including gathering records and relevant information
- Communicate regularly and promptly with clients insurance companies and third parties to collect information and provide updates on cases
- Maintain accurate organized and up-to-date case files within the firm s case management system
- Handle and organize incoming and outgoing correspondence and emails efficiently
- Act as the primary liaison for pre-suit communication between clients attorneys and insurance companies
- Escalate case-related issues to the attorney as necessary for resolution
Requirements
The Qualifications We Seek
- Bilingual proficiency in English and Spanish (required)
- 1 year prior experience as a Customer Service Representative
- Strong understanding of First Party Property or Casualty claims
- Excellent written and verbal communication skills
- Proficiency in Microsoft Word Outlook and Excel
- Courteous friendly and helpful attitude when communicating with clients adjusters and experts
- Professional demeanor with integrity and a commitment to confidentiality and ethical standards
Benefits
Exciting Perks Await!
- 5 days work week
- Weekends off
- 20 vacation days in total (5 leaves convertible to cash)
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Indefinite term type contract
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogot and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities competitive compensation and a supportive work environment that fosters professional growth. With over 1000 clients worldwide and a team of over 10000 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.
#EmaptaEra
The Qualifications We Seek Bilingual proficiency in English and Spanish (required) 1+ year prior experience as a Customer Service Representative Strong understanding of First Party Property or Casualty claims Excellent written and verbal communication skills Proficiency in Microsoft Word, Outlook, and Excel Courteous, friendly, and helpful attitude when communicating with clients, adjusters, and experts Professional demeanor with integrity and a commitment to confidentiality and ethical standards
Employment Type
Full Time
