Records and Registration Coordinator (2 Positions)
Records and Registration Coordinator (2 Positions)
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1 Vacancy
Job Description
Job Summary
Reporting to the Senior Associate Registrar and led by the Assistant Registrar The Records and Registration Coordinator supports the mission of the Office of the Registrar by managing critical student registration and records processes in compliance with Title 5 California State University (CSU) Executive Orders and campus policies. This position plays a central role in assisting students faculty and staff with registration academic records and policyrelated issues while also coordinating at least one special program or institutional partnership. This position requires strong attention to detail independent judgment and excellent customer service skills.
Key Responsibilities
- Advise students faculty and staff about CSU Chancellors Office/San Jos State University policies and Office of the Registrar procedures
- Interpret and apply policies to resolve questions and issues
- Maintain accurate records of academic grades grade changes course withdrawals and other academic recordkeeping functions within PeopleSoft OnBase and other data management software
- Perform detailed and complex tasks to update correct and audit student records
- Resolve student registration and records issues including but not limited to registration eligibility class status academic standing payments and administrative and financial holds using negative and positive service indicators
- Perform registration for regular and special session students who are unable to register online
- Coordinate at least one special program and/or primary partnership* including developing procedures and processes; upgrading or modifying the assigned program/partnership as needed
- Develop appropriate procedures and train fellow staff on implementation/maintenance
- Responsible for records accuracy (by alphabet range) in the National Student Clearinghouse database
Knowledge Skills & Abilities
- Ability to communicate with constituents in a professional and respectful manner
- Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
- Strong written and oral communication skills
- Ability to use initiative and resourcefulness in planning work assignments and in implementing longrange program improvements
- Ability to understand students perspectives and empathize with their concerns
- Excellent customer service and public relations skills
- Ability to establish and maintain cooperative working relationships with faculty staff vendor partners and the community
- Ability to rapidly acquire a general knowledge of the overall operation functions and procedures of the Office of the Registrar
- Ability to analyze operational and procedural problems and develop recommend and evaluate proposed solutions
- Ability to remain open to feedback and suggestions from colleagues with regard to special programs/primary partnerships coordinated
- Ability to gain a working knowledge of the practices procedures and activities of the program to which assigned
- Ability to thrive in a position that requires attention to detail
Required Qualifications
- Equivalent to graduation from a fouryear college or university in one of the behavioral sciences public or business administration or a jobrelated field
- Two (2) years of professional experience in one of the student services program areas or in a related field. A masters degree in a jobrelated field may be substituted for one year of professional experience
Preferred Qualifications
- Bachelors Degree
- Two (2) years of work experience in higher education
- Experience interpreting/applying Higher Ed law and policy
- Experience utilizing an SIS (like Banner Colleague)
- Direct experience working in PeopleSoft Campus Solutions
- Experience in a student records or registrars office
- Direct experience in student records oversight in the CSU
Compensation
Classification: Student Services Professional II
Anticipated Hiring Range: $5083/month
CSU Salary Range: $5083/month $7228/month
San Jos State University offers employees a comprehensive benefits package typically worth 3035% of your base salary. For more information on programs available please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Resume
- Letter of Interest
All applicants must apply within the specified application period: May 14 2025 through May 28 2025. This position is open until filled; however applications received after screening has begun will be considered at the discretion of the university.
Contact Information
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any inperson program or activity (on or offcampus) operated or controlled by the University follow COVID19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age medical condition and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found athttps:// questions may be sent to.
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check employment and education verification. Depending on the position a motor vehicle and/or credit check may be required. All background checks are conducted through the universitys third party vendor Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1B VISAS)
All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Officeor report any discrimination harassment and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act the Annual Security Report (ASR) is also now available for viewing at ASR contains the current security and safetyrelated policy statements emergency preparedness and evacuation information crime prevention and Sexual Assault prevention information and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jos State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone ator by email at.
Pursuant to the Higher Education Opportunity Act the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU oncampus housing facilities for the three most recent calendar years and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone ator by email at.
Campus Security Authority In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement
San Jos State University is an equal opportunity employer. The university prohibits discrimination based on age ancestry caste color disability ethnicity gender gender expression gender identity genetic information marital status medical condition military status nationality race religion religious creed sex sexual orientation sex stereotype and veteran status. This policy applies to all San Jos State University students faculty and staff as well as university programs and activities. Title IX of the Education Amendments of 1972 and certain other federal and state laws prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who selfdisclose. San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Required Experience:
IC
Employment Type
Full-Time
