Program Manager II, Translation Services
Program Manager II, Translation Services
Posted on :
17-05-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 66800 - 142800
Vacancy
1 Vacancy
Posted on :
17-05-2025
Job Description
As a collaborative and detailoriented Localization Program Manager on Mind the Gap team you will have a unique opportunity to drive meaningful improvements in how millions of customers interact with Amazon in their preferred languages. Youll support and influence our overall localization strategy lead key projects and oversee programs that enhance the customer experience. Your expertise in content management stakeholder collaboration and datadriven process improvement will ensure Amazons content is consistently available and accurate in all supported languages.
Key job responsibilities
Manage Mind the Gap programs to identify prioritize and resolve translation coverage and quality gaps
Investigate root causes of issues and propose effective resolution strategies
Evaluate and recommend improvements to localization tools and workflows
Collaborate crossfunctionally with business engineering and operations teams to align priorities
Demonstrate a solutionsoriented mindset to address ambiguity and deliver results
Leverage data and metrics to measure progress and continuously enhance the localization process
Evangelize internationalization and localization best practices.
A day in the life
Your typical day will involve managing quality assessment programs for localized content analyzing metrics and trends in linguistic quality data and collaborating with vendors and internal teams to refine our assessment frameworks. Youll work closely with our vendors internal stakeholders and tech teams to implement datadriven improvements to our quality assessment processes and establish best practices for measuring quality of localized content.
About the team
The Localization Program Manager will be part of the Mind the Gap (MTG) team under the broader Translation Services (TS) organization at Amazon. TS is Amazons center of excellence for global content translation serving 2700 Amazon teams. We ingest and translate content via machine translation (MT) and human editing and deliver translated content via build and tier1 runtime APIs.
MTGs focus is creating and using data signals to identify highvalue opportunities that improve the customer experience so customers can seamlessly access Amazon content in their preferred languages.
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
2 years of professional working experience with localization management
Experience with BI tools like Tableau MS BI and/or QuickSight and building critical business insights from data
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Manage Mind the Gap programs to identify prioritize and resolve translation coverage and quality gaps
Investigate root causes of issues and propose effective resolution strategies
Evaluate and recommend improvements to localization tools and workflows
Collaborate crossfunctionally with business engineering and operations teams to align priorities
Demonstrate a solutionsoriented mindset to address ambiguity and deliver results
Leverage data and metrics to measure progress and continuously enhance the localization process
Evangelize internationalization and localization best practices.
A day in the life
Your typical day will involve managing quality assessment programs for localized content analyzing metrics and trends in linguistic quality data and collaborating with vendors and internal teams to refine our assessment frameworks. Youll work closely with our vendors internal stakeholders and tech teams to implement datadriven improvements to our quality assessment processes and establish best practices for measuring quality of localized content.
About the team
The Localization Program Manager will be part of the Mind the Gap (MTG) team under the broader Translation Services (TS) organization at Amazon. TS is Amazons center of excellence for global content translation serving 2700 Amazon teams. We ingest and translate content via machine translation (MT) and human editing and deliver translated content via build and tier1 runtime APIs.
MTGs focus is creating and using data signals to identify highvalue opportunities that improve the customer experience so customers can seamlessly access Amazon content in their preferred languages.
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
2 years of professional working experience with localization management
Experience with BI tools like Tableau MS BI and/or QuickSight and building critical business insights from data
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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