Supervisor - personal lines Account analyst
Supervisor - personal lines Account analyst
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Job Description
Job Title: Supervisor Personal Lines Account Analysts
Department: Reliance Risk Solutions
Location: Remote or Hybrid
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.
Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.
Job Summary:
The Supervisor of Personal Lines Account Analysts is responsible for leading a team of Account Analysts and Senior Account Analysts who manage a Personal Lines book of business. This role oversees daily operations ensures highquality service delivery to agency partners supports retention and renewal strategies and drives continuous improvement in workflows and team performance. The Supervisor provides coaching mentorship and performance feedback while collaborating with leadership on training and process enhancement initiatives.
Responsibilities:
Lead and supervise the Personal Lines Account Analyst and Senior Account Analyst teams to ensure service excellence.
Monitor daily operations ensuring policy endorsements renewals and documentation are processed accurately and timely.
Establish team goals and key performance indicators (KPIs) aligned with department objectives.
Provide coaching training and professional development opportunities for team members.
Oversee retention and renewal strategies including remarketing processes and compliance tracking.
Facilitate proactive communication with agency partners to maintain strong relationships and address escalations.
Collaborate with leadership to streamline workflows improve service delivery and implement process enhancements.
Analyze team metrics and prepare reports to highlight achievements and identify improvement opportunities.
Participate in hiring onboarding and performance evaluation of team members.
Requirements:
Strong leadership and team management skills with prior supervisory experience preferred.
Indepth knowledge of Personal Lines insurance products processes and service delivery.
Excellent communication coaching and problemsolving abilities.
Ability to manage multiple priorities in a dynamic environment.
Proficiency in insurance systems reporting tools and MS Office applications.
Education/Experience:
Bachelors degree preferred. Minimum 3 years of experience in Personal Lines insurance service or account management with prior leadership or supervisory responsibilities.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer.
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
Acrisure is committed to making an impact in our communities by giving back with millions committed to childrens health with Helen Devos Childrens Hospital and UPMC Childrens Hospital of Pittsburgh.
For more visit or learn more here.
Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Required Experience:
Manager
Employment Type
Full Time
