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1 Vacancy
Bizzell US is seeking three (3) customerfocused Tier 1 Help Desk Support Specialists to provide firstline technical support for approximately 800 users across the Federal Occupational Health (FOH) enterprise. This role is responsible for resolving user issues related to FOHs customized systems applications hardware email and other IT services and for ensuring high responsiveness and service delivery via the designated ticketing system.
Key Responsibilities
EndUser Support
Ticket Queue Management
Call Volume Handling
Escalation & Collaboration
User Education & Documentation
Required Qualifications
Preferred Qualifications
Work Environment
Full Time