Implementation Support
Implementation Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
Under direct supervision the Business Solutions Implementation Support is responsible for assisting the National Broker Implementation Team with various implementation activities. This position is accountable for customer satisfaction and quality execution of stated tasks throughout the process.Responsibilities:
The Business Solutions Implementation Support focuses on specific tasks or facets of the company as assigned by their direct leader. The Business Solutions Implementation Support is responsible for completing tactile tasks and completing assigned work duties that help drive the success of the organization.
The Business Solutions Implementation Support will have the ability to communicate effectively collaborate with internal and external contacts meet deadlines organization and time management and the ability to maintain autonomy while working on projects and duties.
This position is ideal for someone who is detailoriented enjoys problemsolving and thrives in a dynamic fastpaced environment. It offers the opportunity to develop a deep understanding of business solutions and implementation processes while also building strong relationships with clients and internal stakeholders.
Performance Outcomes
Operational Tasks
Setup of LegalShield Group Accounts in System I
Facilitate Member/Client Upgrades
Enter Data for LegalShield Group Accounts
Other duties as assigned by leadership
Documentation and Support Tasks
Prepare meeting notes and document deliverables
Maintain track and organize the mailing of LegalShield promotional items (SWAG)
Process new member welcome communication files
Ensure successful processing of enrollment files
Issue Resolution and Continuous Improvement
Issue Resolution: Identify and escalate any issues or risks that may impact project timelines or deliverables
Continuous Improvement: Contribute to the development of best practices and process improvements within the implementation team
Education Knowledge and Experience
High school degree or equivalent required; Some college Preferred
01 years prior experience working in customer service preferred
Existing LegalShield or Client Service experience Preferred
Basic knowledge of computer applications
Proficient in Word Excel and PowerPoint
Strong written and verbal communication
Excellent listening skills
Requires an ability to handle multiple deadlines provide a detailedoriented and analytical approach to daily duties and relationship building with a high degree of confidentiality.
An ability to handle multiple deadlines while working independently and maintaining a high degree of attention to detail organization accuracy and sense of urgency.
Requires an individual with a positive professional attitude who can work as a part of a team or individually.
Critical thinking and problemsolving skills
Proactive approach with a passion for serviceand an ability to thrive in a results driven environment
Requires the ability to work under pressure and quickly adapt to change
FLSA Status
This is a nonexempt position.
Physical Requirements/ Work Environment
The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The duties of this position are performed in a professional office environment. Employee routinely uses standard office equipment such as computers phones photocopiers and filing cabinets. While performing the duties of this job the employee is regularly required to use hands and fingers to handle feel or operate objects tools or controls and reach with hands and arms. The employee is frequently required to sit stand talk and hear. Employee can work at the computer or other sedentary tasks for extended periods. Employee can conduct duties discreetly and impartially. Employee has regular and predictable attendance and punctuality with the ability to work on critical business days as deemed necessary including some evenings and weekends to ensure all business is processed. Travel is not for this position.
Additional Information:
Location:
AdaDepartment:
9342 Business SolutionsBroker ServicesTime Type:
Full timeCommitment to Equal Opportunity
PPLSI conforms to all the laws statutes and regulations concerning equal employment opportunities. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin status as a protected veteran and basis of disability or any other federal state or local protected class. We prohibit retaliation against individuals who bring forth any concerns orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process please contact Human Resources at:.
Employment Type
Full-Time
