Manager, Hardware Sustaining Engineering
Manager, Hardware Sustaining Engineering
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Salary Not Disclosed
1 Vacancy
Job Description
As a Hardware Sustaining Engineering Manager you will be a member of the team that is responsible for global hardware design standards and architecture. Additional responsibilities include the leadership and development of Hardware Standards Engineers.
What you get to do in this role:
- Manage the sustainability of server storage and fullrack hardware standards that govern deployments to ServiceNow datacenters worldwide.
- Manage the process for maintaining server storage cloud service provider and rack SKU documentation.
- Manage the process of designing server storage cloud service provider and rack SKU documentation.
- Document change management.
- Develop new designs and changes to noncapacity components including but not limited to cabinets PDUs network cables power cables and other device management hardware.
- Maintain relationships with reseller/integrators and suppliers of noncapacity components.
- Ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions.
- Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure.
- Design build and maintain operational configurations to ensure consistent deployments over time.
- Collaborate with various other engineering teams to plan hardware rollouts and address tactical issues.
- Manage daily work assignments for individual engineers.
- Lead a team of engineers with troubleshooting and problem remediation.
- Provide career development leadership to a team of engineers.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- Minimum of 8 years of related experience with a Bachelors degree; or 6 years and a Masters degree; or a PhD with 3 years experience; or equivalent experience.
- 7 years of datacenter management and/or technical program manager experience required.
- 2 years experience in working with Cloud Service Providers (AWS Azure and others.)
- Experience required in enterprise server solutions enterprise storage solutions racklevel power design/management and complex network cabling design.
- Intermediate understanding of AC/DC power calculations
- Exceptional attention to detail.
- Demonstrated ability to resolve complex problems.
- Willingness to travel for first article inspections trade shows etc
- Excellent communication and customer skills problem solving conflict management listening time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience.
Nice to have:
- Experience using the ServiceNow platform preferred
#GCS25
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
