Centralized Service Analyst â Access to Justice Specialist
Centralized Service Analyst â Access to Justice Specialist
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Job Description
The ;Centralized Service Analyst (CSA) Access to Justice Specialist will join the Access & Resource Center (ARC) to provide services to people navigating the courts without an attorney. Help is provided primarily by phone and email and includes information about court processes help with court forms and information about ways to get the help of an attorney.
The ideal candidate is committed to supporting the Judiciarys mission to provide equal access to justice. They should have strong oral and written communication skills and the ability to explain complex processes clearly. They should be proactive organized and flexible. Experience in customerfacing roles with a focus on positive empathetic and professional attitude is strongly preferred. The position is a great opportunity for someone looking to get their start in the legal field or to use previous legal experience to enhance access to justice. Preference given to experience working with people from diverse economic cultural and educational backgrounds who may be in crisis or under stress.
This is a fulltime limitedservice opening with the Access and Resource Center in Burlington Vermont. Starting salary is $23.76 per hour. The limitedservice term will end 6/30/2028. The Centralized Service Analyst is a nonexempt Judicial Branch position equivalent to pay grade 21. The State of Vermonts total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation.
Benefits
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 12 vacation days earned per year 12 sick leave days earned per year 13 paid holidays each year
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Lowcost group life insurance
- Incentivebased Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Minimum Requirements:
Associates degree AND three (3) years or more of experience in directly related customer service additional college education may be substituted on a 6months for semester basis; ;
OR
High School diploma or equivalent AND five (5) years or more of experience in directly related customer service. ;
Summary of Duties
This position provides specialized services in supporting statewide Judicial operations and delivering comprehensive services to litigants. Advanced clerical and procedural work with occasional role as team lead in supervisors absence. The work is complex and requires knowledge of legal practices and procedures and specialized computer skills. Although assigned duties are similar to those of less senior clerical positions this position is differentiated by the degree of independence and responsibility for various projects and programs. Work is performed under the general supervision of an administrative superior. ;
- Perform duties in a fastpaced sometimes pressurized environment and maintain tact and professionalism even when interacting with difficult customers. ; ;
- Act as subject matter expert in one or more fields which may include Odyssey case management system rules of electronic filing Rules of Public Access to Court Records docketing in multiple divisions (Criminal Family Civil Environmental or Probate) language access jury administration and dispensing legal information.
- In the fields outlines above efficiently process a high volume of case filings language services jury summons and legal information. ;
- Employ attention to detail and methodical approach to ensure all work is in compliance with Rules and Statutes to ensure standardized business practices are followed.
- Respond to customer errors with instruction or training on how their errors may be corrected.
- Maintain excellent customer interaction by providing information and assistance over email correspondence and other forms of contact.
- Support mentoring and training for lesssenior staff.
- Identify the need for and assist with the development and review of job aids standardized forms procedures instructions and other materials designed to meet customer and internal needs.
- Solve standard customer problems by gathering information assessing options and delivering the most appropriate solution. ;
- Escalate issues and obstacles to supervisors according to established procedure.
- Participate on committees and projects as requested.
Other Duties and Responsibilities
- This position is responsible for all duties defined and other duties as assigned such as training other employees.
- The job entails the operation of various types of electronic equipment and new equipment may be introduced at any time.
The above statements provide the general nature and level of work performed by employees of this classification. ; It is not intended to be an exhaustive list of all the responsibilities duties and skills required of this classification. ; Actual assigned duties may differ due to the varying needs of the Judiciary.
Scheduled hours of work generally conform to public court hours but assignments may extend beyond those hours. Occasional travel to other courts within the State of Vermont may be required. Travel will be reimbursed according to State policies. This position will be eligible for longevity increases in accordance with the State step pay plan and annual cost of living increases as enacted by the Vermont State Legislature. Job Code #25040 ;
The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds perspectives and skills in all state government positions. The Judicial Branch is committed to a policy of equal employment opportunity and the recruitment process is designed to treat all applicants equitably.
Required Experience:
IC
Employment Type
Full-Time
