LHSC - Residential Coordinator (Mon-Fri, 12am-8am)

Title: Residential Coordinator (MonFri 12am8am)

Level: Coordinator

Department: Loudoun Homeless Services Center

Reports to: Assistant Director of Operations

FLSA Status: Non Exempt

Pay Rate: $20.00 Per Hour

Location: Leesburg VA

About Us

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organizations inception we have adapted and grown to meet community needs all while working in partnership with government and private partners and community members. Today Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year our compassionate team of individuals changed the lives of nearly 2000 individuals half of which were children. Our Culture is built from our Core Values of Inclusivity Collaboration Accountability Respect and Empowerment (iC.A.R.E.)

About the Role

The Residential Coordinator provides essential 24hour awake coverage and supervision of the domestic violence shelter. The Residential Coordinator is the lead person on shift acting as the first point of contact for client needs and support. This position is responsible for crisis intervention facilities management ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter. The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.

How you will contribute:

• Ensure the safe functioning of the shelter and maintain a safe environment for clients.
• Monitor all calls and inquiries while maintaining confidentiality at all times.
• Answer crisis calls from the Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments
• Update the daily log by documenting all interactions with clients and any other significant events in the shelter

• Work closely with case managers to support and reinforce the clients service plan and maintain ongoing communication regarding client progress
• Accompany clients to court and various other appointments to support client goals
• Complete efficient shift exchange with incoming/ outgoing staff and report on the days activities in order to maintain consistency throughout the day
• Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice
• Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items toiletries and other items to clients as needed.

• Maintain the dignity and confidentiality of all clients during service delivery
• Maintain current knowledge and ability to administer emergency procedures to include building evacuation health emergencies and safety management
• Conduct assessments and intakes for clients in imminent danger seeking a safe haven.
• Assist with administration of medication delivery and security
• Participate in staff meetings and staff trainings as directed by supervisor

• Ensure compliance with all agency policies and best practices
• Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather highway congestion Etc.)
• Exemplify the Shelter House core values of (iCARE); Inclusivity Collaboration Accountability Respect and Empowerment
• Other Duties as assigned

Required:

• A high school diploma or GED

• 2 years of experience in human services
• Ability to build strong working relationships with clients and team members
• Strong verbal and written communication skills
• Willingness to work evenings and weekends when needed

Preferred:

• A bachelors in human services/ related field
• Experience working in programs serving victims of domestic violence
• Experience working in a residential environment
• Current CPR/ First aid certification

Physical Requirements:

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 1020 pounds

Benefits:

• 401K contributions with a 4% employer match

• Two SemiAnnual Team Building Events

We recruit hire employ train promote and compensate individuals based on jobrelated qualifications and abilities. Shelter Houses is free from all forms of employment discrimination including harassment because of race color sex gender age religion or religious creed national origin ancestry citizenship marital status sexual orientation gender identity gender expression genetic information physical or mental disability military or veteran status or any other characteristic protected by law.

Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email .

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Any person in need of an accommodation should contact Human Resources directly for assistance.

Equal Opportunity Employer.

**We are unable to sponsor or take over sponsorship of an employment visa at this time.**

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employmentrelated decisions will be made and carried out without regard to race color religion national origin ancestry citizenship age (over 40) sex marital status pregnancy sexual orientation gender identity veteran status disability unrelated to the individuals ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job and to employees with respect to their observance of their religious beliefs in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and AlcoholFree Workplace Policy:

DrugFree Workplace: Shelter House is committed to maintaining a drugfree workplace. Employment is contingent upon compliance with our DrugFree Workplace Policy which prohibits the unlawful manufacture sale distribution dispensation possession or use of controlled substances or marijuana in the workplace. Additionally all subcontracts and purchase orders over $10000 must include provisions ensuring a drugfree workplace.