Customer Engagement Manager, Americas
Customer Engagement Manager, Americas
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Salary Not Disclosed
1 Vacancy
Job Description
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product marketing and company revenue metrics they are poised to make better decisions.
Over 9000 paid customers including companies like Netflix Pinterest Sweetgreen and Samsara use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Role
Mixpanel is seeking a Customer Engagement Manager to elevate how we connect with and celebrate our most strategic customers across the Americas. In this role you will help bring our customerfirst values to life by building whiteglove experiences that deepen relationships spotlight success stories and foster advocacy.
Youll work crossfunctionally with our Account Management Product Marketing Partner Marketing and Global Customer Programs teams to lead initiatives ranging from executive roundtables and user groups to compelling gifting and storytelling strategies. Youll also partner on customer recruitment for webinars eBooks analyst interviews and public speaking opportunitieshelping customers champion their own stories while advocating for Mixpanel.
Were looking for a relationshipdriven marketer with a niche for creating premium databacked experiences that engage product and data leaders. You thrive in a fastpaced startup environment and are skilled at translating customer success into influence impact and growth.
Responsibilities
- Design and execute strategic highimpact experiences for key customers including executive roundtables curated user groups and regional activations.
- Source and develop compelling customer case studies that showcase impact innovation and product outcomes.
- Partner with our Global Customer Program Manager to grow and manage our Customer Ambassador Programidentifying advocates and ensuring a seamless engagement experience.
- Collaborate with our Partner Marketing team to develop a robust customer roster for analyst relations (e.g. Forrester Wave) PR features and executive briefings.
- Develop and maintain a pipeline of customers for public speaking opportunitiesconferences webinars panelsto represent Mixpanel and highlight shared success.
- Support Account Managers with QBRs and customer briefings by providing tailored collateral and relationship insights.
- Lead our customer gifting strategy ensuring its thoughtful timely and brandaligned.
- Partner closely with Demand Gen to recruit customers for upsell campaigns webinars and eBook featuresdriving pipeline acceleration and revenue expansion.
- Articulate the value of your programs through datademonstrating influence on customer satisfaction retention and expansion opportunities.
- Track measure and communicate the impact of customer engagement initiatives against key business goals.
- Contribute to the development and execution of a customerled programming calendar including virtual and inperson events surpriseanddelight campaigns and ambassador moments.
Were Looking For Someone Who Has:
- 45 years of experience in Customer Engagement Customer Advocacy or Customer Marketing roles
- A proven track record of creating and scaling programs that nurture customer relationships and foster brand advocacy
- Experience engaging product and data leaders and aligning programming to their business objectives
- Strong writing and storytelling abilities with a knack for bringing customer narratives to life
- A creative mindset with a passion for experience design personalization and customer delight
- Experience developing customer rosters for analyst interviews (e.g. Forrester Wave) PR and speaker bureaus
- Ability to track and communicate program influence on expansion retention and overall customer satisfaction
- Previous experience partnering with Demand Gen to create customerled marketing campaigns
- A selfstarter attitude able to thrive in fastpaced crossfunctional environments
- Based in San Francisco or New York with the ability to travel for customerfacing programs
Bonus Points For:
- Experience working with earlystage and midmarket SaaS customers
- Familiarity with Mixpanels audience and product ecosystem
- Previous success scaling customer advocacy programs at a startup or growthstage company
- Ability to balance strategic thinking with handson program execution
- A passion for community brand loyalty and customercentric storytelling
Benefits and Perks
- Comprehensive Medical Vision and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: PreTax Benefits including 401(K) Wellness Benefit Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Be Open: When knowledge becomes open we can come together as a team to collaborate around a shared purpose
- Customer Focus: Our customers success is our success
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One Team: We cant win without each other
Why choose Mixpanel
Were a leader in analytics with over 9000 customers and $277M raised from prominent investors: like AndreessenHorowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering eventbased data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the everevolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Required Experience:
Manager
Employment Type
Full Time
