IT Technical Support Analyst 1,2,3 (Network/Server Administration)
IT Technical Support Analyst 1,2,3 (Network/Server Administration)
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$ 3895 - 7011
1 Vacancy
Job Description
About this Job
Do you enjoy being a selfdriven project manager love what you do and want to make a differenceCome join us. At TRSL we give back to our states teachers by providing retirement security and excellent service. You will join an open and collaborative team which uses the latest technologies. You will enjoy a lot of autonomy in the IT department and assist in deciding how projects will be executed. From day one we will train you we will challenge you and we will give you opportunities to grow to become a top rate Network and Server Administrator.
Why work for TRSL
- Service All Louisianans have benefited from teachers that inspire and encourage us. At TRSL we give back to our states teachers by providing retirement security and excellent service.
- Culture We value and support employees through open communication professional development recognition and by creating a sense of community.
- Growth TRSL encourages professional growth in a number of ways including professional development plans and career progression groups through SCS. We also offer financial assistance for professional certifications and postsecondary/graduatelevel courses.
- Benefits TRSL offers a generous benefits package including: a defined benefit pension plan health insurance that is also available postretirement at least 10 paid holidays sick and annual leave that rolls over from year to year paid or time off accrued for hours worked over 40 per week a deferred compensation plan a flexible benefits plan alternate work schedules work from home etc. Work from home may be an available benefit for certain TRSL positions upon meeting the requirements of TRSLs telework policy.
- Location TRSL is conveniently located near the I10 / I12 split on Essen Lane away from the congestion of downtown Baton Rouge.
This vacancy may be filled as a Probation Promotion or Detail to Special Duty. Current classified permanent status employees may be required to accept a Probational Appointment.This position has a Special Entrance Rate (SER) at each level:
The IT Technical Support Analyst 1 (TS311) has a starting rate of: $1916.80 (biweekly)
The IT Technical Support Analyst 2 (TS312) has a starting rate of: $2037.60 (biweekly)
The IT Technical Support Analyst 3 (TS313) has a starting rate of: $2166.40 (biweekly)
The actual starting salary depends on the education and experience of the selected applicant.
This position participates in a Career Progression Group (CPG) and can be filled from this recruitment as an IT Technical Support Analyst 1IT Technical Support Analyst2orIT Technical Support Analyst3depending on level of experience of the selected applicant. Please click each job title above to review specific information on the salary range minimum qualifications and job concepts.
Ideal Candidate- Knowledge of Server and Network administration
- Ability to work in virtual servers next generation firewalls and latest data backup technology
- Ability to work on the latest OS server versions
- Basic Switching/Routing/Wireless/Firewall knowledge.
- Directly and indirectly support customers vendors and staff by providing top tier customer service.
- Continuous learner takes initiative and understands what it takes to get outstanding customer satisfaction
- Attention to detail to conduct data center operations
- Ability to handle multiple Data Center projects simultaneously
- Demonstrated ability to work effectively across all teams
- Analytical mindset with a focus on problemsolving and resultsdriven decisionmaking
- Work effectively across multiple teams
- Focus on delivering good quality products
- Excellent verbal and written communication skills
- Excellent technical (e.g. systems design) and/or analytical skills.
- Energetic brings enthusiasm and direction to the team
- Driven works with a sense of urgency in all tasks
- Achievementoriented enjoys taking on challenges
- Someone who is dependable and can be counted on
How to Apply
To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Applications submitted without the education and/or work experience sections completed will be considered incomplete andwill not beconsidered. Resumeswill notbe accepted in lieu of an application listing complete work experience and education.
Applicants who are qualifying for the position based on college training or receipt of a baccalaureate degree should attach a copy of their college transcript to their online application in order to verify credentials. Transcripts may also be faxed mailed or emailed to the contact information below and must be received by the closing date of this posting. An official transcript is required upon hire.Applicants with international degrees must provide an equivalency evaluation and a copy of their transcript at the time of application. The equivalency evaluation and transcript can be added as an attachment to your online application or may befaxed mailed or emailed to the contact information below and must be received by the closing date of this posting.
For recruitment purposes applicants who are within 90 days of graduating by August 2025 with a bachelors degree may be eligible for this position.TRSL is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.
Minimum Qualifications
Three years of experience in information technology; OR
Six years of fulltime work experience in any field plus one year of experience in information technology; OR
An associates degree in information technology plus one year of experience in information technology; OR
A bachelors degree plus one year of experience in information technology.
A bachelors degree with twentyfour semester hours in an information technology computer science engineering mathematics or business analytics field.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of fulltime work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion provided the appointment is made from a Certificate of Eligibles.Job Specification
The official job specifications for this role as defined by the State Civil Service can be found here.
Job Duties and Other Information
Job Duties:
Performs a variety of technical support activities that may include end user support networking support database infrastructure support applications support etc.
Performs configuration troubleshooting etc. using standardized procedures for information technology hardware and/or software.
Provides remote and/or onsite support to resolve technical support requests. Provides technical support for PC desktops laptops tablets cellular phones and other stateissued technical equipment.
Sets up new devices and resolves issues using standardized procedures. Refers complex issues to higherlevel technical support professionals as needed.
Assists in maintaining inventory of information technology assets by running and reviewing reports preparing requisitions and coordinating deliveries. May also scan service tags of equipment enter data in the asset management system and participate in onsite validation of property.
Performs network and application performance monitoring; resolves problems using standardized procedures.
Updates statuses of technical support work orders in the appropriate system(s).Assists in training end users on supported technologies; may also provide training to lowerlevel information technology associates as needed.
PositionSpecific Details:This position is responsible for setting up configuring and troubleshooting servers and network components across multiple datacenters. Provide daytoday administration of specific applications and/or entire networks. Administer hardware/software system installation backup and monitoring. Configures and applies security settings to network and servers for internal and external networks. Works to upgrade install and establish procedures for deployment. Provides maintenance support and troubleshooting on Imaging/workflow phone system and application servers virtual machine servers file servers including the main Storage Area Network. Addressing security related issues and vulnerability mitigation through patching upgrade and proactively monitoring logs and alerts. Support Disaster Recovery site and technologies as required remotely and onsite. Ensures IT system production jobs continue to run on a daily basis and according to set schedules. Work on print and sealing jobs for payroll checks Member statement and other print jobs.
How To Apply:
To view and apply to any of our other postings we currently have available clickHERE.
For further information about this vacancy contact:
Sarah Templet Human Resources
Teachers Retirement System of Louisiana
P.O. Box 94123
Baton Rouge LA 70804
Ph:
Fax:
Email:
All prospective new hires will be subject to employment eligibility verification via the federal governments Everify system.TRSL is a Substance Abuse and DrugFree workplace.
As an Equal Opportunity Employer TRSL is committed to a diverse and inclusive workplace prohibiting discrimination on the basis of any nonmerit factor.
Required Experience:
IC
Employment Type
Full Time
