General Manager, Operations
General Manager, Operations
Posted on :
19-05-2025
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1 Vacancy
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Job Description
Job Title: General Manager Operations Beckett
Location: Onsite Plano TX
Location: Onsite Plano TX
Beckett Is Back. Help Us Build Whats Next.
If youve been in the hobby long enough Beckett isnt just a brandits a benchmark. From our iconic magazine price guides to our industryleading grading slabs Beckett has long stood for integrity expertise and passion from iconic magazine price guides to our industryleading grading slabs. Now were rebuilding for the future: faster leaner and more customercentricwith operational excellence at the core.
Were seeking a highaccountability datadriven operations leader to run the Plano facility and elevate Beckett Grading to the next level. AsGeneral Manager Operations you will drive endtoend execution across grading authentication shipping and consumer experience while spearheading a transformation grounded in process discipline continuous improvement and profitability.
This role is for a handson senior leader who thrives in fastpaced environments loves process precision and people leadership.
AsGM Operations youll lead the daytoday execution of Becketts grading authentication production shipping consumer care and customer experience functions. Youll own performance at the floor level delivering quality at speed while helping shape how we scale. This is a senior role for someone who thrives on process precision and people leadership.
What Youll Own:
Operational Execution
- Lead all operations in Plano across grading encapsulation authentication consumer care and returns
- Ensure we hit our core metrics: daily output turnaround time error rate and order completeness
- Partner with our Director of Grading and department heads to align resources resolve bottlenecks and optimize flow
Team & Culture Leadership
- Manage and grow a team of 100 across multiple departments creating a performancedriven but positive culture
- Develop frontline leaders reinforce accountability and ensure alignment with Becketts values and service standards
- Champion consistency quality training and morale in a fastpaced environment
Customer & Collector Experience
- Own the operational part of the collector journey from box arrival to slab in hand
- Collaborate with marketing and product teams to resolve issues and drive improvements across touchpoints
- Be the onsite point person when big issues arise someone who sees around corners and solves problems fast
Process & Improvement
- Help implement new systems and automation to improve speed and reduce errors
- Serve as the ontheground partner to our product tech and analytics teams on process innovation
- Keep an eye on costs and throughput as we scale balancing collector expectations with operational reality
You Might Be a Fit If:
- You have 15 years leading operations fulfillment or highthroughput service businesses (grading experience a plus but not required)
- Youre calm under pressure steady in chaos and unafraid to get in the weeds when needed
- You understand how to lead hourly exempt and specialized teams with empathy and accountability
- You think in dashboards live in process maps and know that culture is built through clarity and consistency
- You know the hobbyor are curious enough to learn fast and earn the respect of our most passionate collectors
Why Join Us:
This isnt just another operations job. This is about preserving the trust that collectors place in Beckettand building the systems and teams that will define our next 25 years. Youll have the autonomy and support to shape how our operation runs and the chance to lead the daytoday of one of the most iconic brands in the collectibles world.
Required Experience:
Director
Employment Type
Full Time
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