Field Service Technician IV

The Field Service Technician will be responsible for the full lifecycle support of all Fortna equipment that relates to FORTNA/MHS/SRS products.

• Assessments
• Commissioning
• Installation
• Preventive Maintenance
• Repairs
• Training
• Troubleshooting

ESSENTIAL FUNCTIONS:

Will work efficiently under the guidance of the Field Service Supervisor Lead Manager and/or the LPS Service Director for the following tasks:

• Technical expertise and mastery of mechanical / electrical drawings for industrial control systems. Repairs and maintains in accordance with diagrams sketches operation manual and manufacturers specifications machinery and mechanical equipment such as engines pneumatic tools conveyor systems production equipment using hand tools power tools end precisionmeasuring and testing instruments
• Ability to work alone and/or minimal supervision
• Ability to communicate and execute classroom and practical training activities
• Expert mechanical and electrical maintenance and repair skills
• Ability to work as part of a team
• Provide leadership coaching and/or mentoring to a subordinate group
• Act as lead or firstlevel supervisor
• Provide technical support by phone/ PC during nonoffice hours
• Readily available to go onsite for technical emergencies/ customer support at any time
• Mastery of mechanical and electrical troubleshooting
• Ability to meet deadlines always.
• Certification in various welding techniques (stick MiG and TIG welding) is a plus
• Provides customer service and support for electronic equipment
• Installs calibrate maintain and repair all equipment
• Respond to calls for emergency repairs
• Perform work under minimal supervision
• Handle complex issues and problems and refers only the most complex issues to higherlevel staff
• Maintain service or maintenance records
• Use manufacturers service manuals and documentation to provide initial troubleshooting and/or repairs
• May be responsible for maintaining required parts inventory by ordering replacement parts as necessary and conducting inventories as required
• Performs complex technical services at a customer site or in the field
• Installs adjusts maintains and repairs company products.
• Maintains a parts inventory and uses a variety of small tools and follows guidelines or instructions established by the organization.

QUALIFICATIONS:

• Possesses a technical degree or 6 or more years equivalent work experience in lieu of degree.
• Possesses a technical certification in related fields or 6 or more years equivalent work experience in a skilled trade.
• Possess the training and experience to execute all phases of conveyor repair and system installation within the material handling industry
• Strong problemsolving and troubleshooting skills
• Read and interpret equipment manifests BOMs and mechanical / electrical drawings
• Logically diagnose and determine if a problem is electrical or mechanical in nature and formulate a plan of action.
• Excellent verbal communication skills
• Communicate with individuals under duress in a calm and professional manner
• Diagnose problems using plain language for complex technical terms and concepts in a logical manner so that the individual onsite can understand and execute requests via verbal input
• Have excellent customer service / interpersonal skills and possess a logical problemsolving mindset.
• Apply common courtesies and respect always
• Understanding of industrial computer hardware and commonly used software applications ( Office) and operating systems
• Individual must be selfmotivated detailed oriented and results focused
• Willingness to travel in excess of 80%
• Possesses comprehensive knowledge of subject matter.
• May act as a lead or firstlevel supervisor.
• Oral and written communication competencies.
• Performs work with a high degree of latitude.
• Handles the most complex issues.
• Possesses expert knowledge of subject matter.
• Clean driving record.
• Detail oriented.
• Leadership skills
• Independence.

TRAVEL:

Generally this position requires up to 80% travel to various FORTNA Sites and may include overnight stays. Typically travel is within the United States but occasionally may require some International travel.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other jobrelated duties as requested by their supervisor.