drjobs Lab Support Representative

Lab Support Representative

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Grand Rapids, MI - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Summary

Responsible for providing accurate and consistent information to providers staff and/or patients in relation to clinical laboratory operations. The nature of this work spans all areas of the lab and relates to preanalytical and postanalytical processes and procedures including: processing specimens resolving specimen issues and reporting results. The Representative will use Epic to document all work performed to ensure adherence to standard operating procedure with regards to recording addressing and resolving issues specimen processing tasks and inquiries in a timely manner. The role requires collaboration with all departments within lab and all healthcare providers who utilize lab services.

Essential Functions

  • Responds to providers clinical staff or patient clinical inquires via phone email chat PerfectServe or EMR and in doing so ensures exceptional customer experiences and confirms customers understanding of information.
  • Assesses complexity and priority of work and escalates processing/calls/resulting as appropriate and documents all relevant clinical information and summary of interactions in EMR.
  • Contacts providers patients or staff with sensitive (I.e. HIPAA/PHI information) or critical clinical information related to patient laboratory testing in a timely manner.
  • May processes specimens shipped to outside labs according to laboratory protocol and federal shipping guidelines to ensure specimen integrity appropriateness of specimen and volume accurate test orders and test information.
  • Collaborates with other departments to determine the root cause of specimen or testing issues and creates an appropriate follow up so the issues are addressed and performs service recovery as needed.
  • May perform patient registration billing functions and/or high complexity/regulatory collections.
  • Verifies test results distributes client reports including specialty reports and reportable results according to established schedules and protocols; handles STAT phone and fax requests per established protocols.
  • Investigation of test availability pricing specimen requirements and oversight of sendout cost containment and proper test utilization.

Qualifications

  • Required High School Diploma or equivalent
  • Preferred Associates Degree
  • 1 year of relevant experience Related call center specimen processing and/or customer service experience. Required

    How Corewell Health cares for you

    Primary Location

    SITE Blodgett Hospital 1840 Wealthy St SE Grand Rapids

    Department Name

    Lab Call Center GR

    Employment Type

    Part time

    Shift

    Day (United States of America)

    Weekly Scheduled Hours

    4

    Hours of Work

    8:30 a.m. to 5 p.m.

    Days Worked

    Variable

    Weekend Frequency

    Variable weekends

    CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for NonCorewell Health team members only.

    Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drugfree workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an onsite or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

    Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

    An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

    You may request assistance in completing the application process by calling 616.486.7447.


    Required Experience:

    Unclear Seniority

    Employment Type

    Part-Time

    About Company

    Report This Job
    Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.