Patient Services Representative - Viverant Physical Therapy
Patient Services Representative - Viverant Physical Therapy
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Patient Services Representative is responsible for patient registration and checkin as well as additional administrative support functions while maintaining excellent customer service.
This is a temporary fulltime position working MF from 8:30 am 5:00 pm out of Minnetonka Edina St. Louis Park and Chanhassen locations.
Viverant Physical Therapy is an operating division of Infinite Health Collaborative (iHealth) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.
Essential Functions:
- Greet and register physical therapy patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.
- Verify all patients insurance is accurately updated.
- Responsible for entering all new or changed patient information from preop phone call into system prior to patient having physical therapy appointment.
- Responsible for courteous and respectful communication with patients and guests.
- Responsible for all patient chart preparation.
- Responsible for upkeep of patient waiting areas.
- Responsible for monitoring incoming faxes and new referrals.
- Assists with patient preoperative phone calls as needed.
- Accountable for reporting occurrences through the centers established reporting process related to employee and/or patient/visitor events.
- Fosters the developmental and educational process of self colleagues orientees and students (includes functioning as a preceptor as needed).
- Any and all other duties as assigned.
Education and Experience Requirements:
- High School diploma/GED or equivalent
- Customer Service experience required
- Medical terminology knowledge preferred
- Administrative or Medical Office experience preferred
Benefits & Compensation:
- Actual starting pay will vary based on education skills and experience.
- We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts to learn more clickhere.
Essential Requirements:
Ability to:
- Comply with company policies procedures practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic during business hours
- Travel independently throughout the clinic; frequent bending lifting standing stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems establish facts and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations if required
Performance Expectations iHealths Core Values:
- Integrity Do the right thing and take responsibility for what you do and say
- Service Consistently contribute to deliver an exceptional experience
- Quality Act with high purpose committed effort and skillful execution to exceed expectations
- Innovation Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
- Teamwork Be a part of the whole; support each other positively
Environmental Conditions:
- Physical Therapy setting
Notes:
- Infinite Health Collaborative (iHealth) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- We participate in the federal EVerify program to confirm the identity and employment authorization of all newly hired employees. For further information about the EVerify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
