Vice President, General Management, Ultimate Rewards
Vice President, General Management, Ultimate Rewards
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Salary Not Disclosed
1 Vacancy
Job Description
The Chase Rewards Team delivers loyalty user experiences that allow customers to redeem their Ultimate Rewards points. The Rewards Redeem General Management (GM) and Rewards Engagement team is comprised of several redemption option verticals including Gift Card Point Transfer Pay with Points and Pay Yourself Back. The team is responsible for the overall program management of Rewards Programs available to card customers through Ultimate Rewards (UR).
As a Vice President of General Management within the Ultimate Rewards team you will be responsible for enhancing customer awareness engagement and value. This comprehensive role involves collaboration with various internal stakeholders such as product tech data and corporate development teams as well as managing external partnerships with highprofile clients. Your wellrounded background in program and/or product management strategy partnerships and marketing will be crucial. We seek candidates who are committed to exceeding expectations for the Ultimate Rewards brand our clients and our customers.
Job responsibilities
- Manage multiple key highprofile partnerships within the Ultimate Rewards ecosystem.
- Grow awareness engagement and value for customers redeeming their points for purchases.
- Establish the strategic direction of programs by actively assessing performance results customer behaviors trends competition and areas of opportunity. Work handinhand with Data andAnalytics.
- Effectively manage and navigate multiple complex initiatives and deliverables in an everchanging environment with competing priorities. Maintain a proper controls environment and mitigate risks.
- Manage contractual obligations of Rewards programs and partner with Corporate Development Legal and Finance to ensure business stability compliance and growth.
- Facilitate product enhancements to drive operational efficiencies and deliver a better customer experience by partnering with product and technology teams.
- Comfortably manage conversations and initiatives with product managers and architects communicate with technical and nontechnical stakeholders alike.
- Identify process improvement opportunities and define plans to implement efficiencies.
- Play a key role in the Ultimate Rewards crossfunctional teams to identify areas of improvement and drive solutions to improve customer satisfaction.
Required qualifications capabilities and skills
- 7 years of professional experience in program and/or product management strategy and marketing.
- You must have previous partnership management experience.
- Bachelors degree and/or MBA with a strong interest in strategy.
- Proven ability to manage multiple complex projects and competing priorities.
- Proven ability to make datadriven decisions understanding and communication performance and financial data to executive audiences.
- Proven experience in working across departments and lines of business within large organizations.
- Outstanding relationship management skills with ability to thrive in a highly matrixed company structure.
Preferred qualifications capabilities and skills
- Dynamic seasoned leader that excels in critical thinking and strategic vision.
- Flawless storytelling and presentation skills.
Required Experience:
Chief
Employment Type
Full-Time
