Multilingual Support Analyst (Dutch)
Multilingual Support Analyst (Dutch)
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Job Description
Position Description:
Company Profile:
At CGI were a team of builders. We call our employees members because all who join CGI are building their own company one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients and for our members. Come grow with us. Learn more at .
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for fulltime permanent members start on the first day of employment and include a paid timeoff program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Multilingual Support Analyst (Dutch)
Position: Senior Systems Engineer/Lead Analyst
Experience:2Years
Category: Software Development/ Engineering
Main location: Bangalore
Position ID: J
Employment Type: Full Time
Job Description :
We are seeking a proactive and customerfocused Multilingual Support Analyst fluent in Dutch to join our L2 Service Desk team. The role involves providing technical support to end users troubleshooting and resolving incidents and ensuring a high level of customer satisfaction. This is an excellent opportunity to work in a dynamic environment supporting global users.
Required Skills & Qualifications:
Fluency in Dutch and English is mandatory
2 years of experience in a technical support/service desk role preferably at L2 level
Strong understanding of Windows OS MS Office Suite Active Directory and basic networking concepts
Experience with remote support tools and ticketing systems (e.g. ServiceNow Remedy)
Knowledge of ITIL framework; ITIL certification is a plus
Excellent communication and problemsolving skills
Ability to work independently and manage multiple priorities
Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan prioritise and complete your own work whilst remaining a team player
Willingness to engage with and work in other technologies
Note: This job description is a general outline of the responsibilities and qualifications typically associated with the Virtualization Specialist role. Actual duties and qualifications may vary based on the specific needs of the organization.
CGI is an equal opportunity employer. In addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Your future duties and responsibilities
Provide Level 2 technical support for hardware software network and applicationrelated issues
Handle escalated tickets from L1 service desk and ensure timely resolution
Communicate effectively with end users in Dutch and English via phone email and remote tools
Troubleshoot incidents perform root cause analysis and implement preventive measures
Escalate complex issues to L3 teams or relevant support groups as required
Document all incidents resolutions and updates in the ticketing system
Adhere to defined SLAs and maintain a high level of firsttime resolution
Collaborate with global support teams and contribute to knowledge base creation
Follow ITIL processes for incident problem and change management
Required qualifications to be successful in this role
Experience supporting enterprise environments
Knowledge of additional European languages is an advantage
Technical certifications (e.g. CompTIA A Microsoft Cisco) are a Plus
Skills:
- Communications Management
- Dutch
- German
- Help Desk/IT Services
- IT Service Management
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Employment Type
Full-Time
