Director - People Operations, Shared Services
Director - People Operations, Shared Services
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Toast we are on a mission to empower the restaurant community with innovative technology and exceptional people support. As we continue to scale we are looking for a Director of People Shared Services to build and lead a worldclass People Shared Services function in India. This leader will drive operational excellence optimize our people systems and ensure compliance with local regulations while delivering an outstanding employee experience.
Bready* to make a change
As the Director of People Shared Services you will develop and scale a highperforming People Shared Services team that supports Toasts global workforce. You will lead a team that serves as the first point of contact for employee inquiries ensures a remarkable candidate experience provides foundational support for people analytics and offers crucial assistance for our HR technology platforms.
Partnering closely across the People team Finance IT and business leaders you will design and implement scalable processes that enhance efficiency accuracy and service delivery.
This role demands a strategic thinker with a robust operational mindset a desire to deliver exceptional service and the ability to build and develop a highperforming team in a dynamic environment. You will play a critical role in enhancing employee satisfaction optimizing HR processes and contributing to the overall success of our People strategy.
About this roll* (Responsibilities)
- Build & Scale: Establish and lead the People Shared Services function in India ensuring seamless service delivery across HR operations systems and analytics.
- Improve Employee Processes: Enhance our support to employees by making tasks uniform incorporating automation and continually enhancing services.
- People Analytics & Insights: Oversee people analytics support providing datadriven insights to drive decisionmaking across the People Team
- HR Systems & Integration: Partner with the Global People Products team on system integrations and enhancements ensuring alignment with global HR technology platforms (e.g. Workday Greenhouse).
- Compliance & Risk Management: Ensure adherence to local India and global labor laws and compliance standards in proactively managing risk and regulatory requirements.
- Strategic Stakeholder Collaboration: Partner globally with People leadership IT and finance to align People Shared Services with business goals and scalability needs.
- Leadership & Team Development: Build mentor and lead a highperforming team fostering a culture of operational excellence and continuous improvement.
Do you have the right ingredients* (Requirements)
- 15 years of experience leading HR Shared Services People Operations or related functions in a global organization.
Customer centric mindset:
- Proven track record of developing and scaling People Shared Services KPOs or COEs from the ground up.
- Expertise in HR Technology: Strong knowledge of HRIS platforms (Workday Greenhouse) and data analytics tools.
- Strategic mindset with the ability to drive transformation optimize processes and leverage technology for efficiency.
- Deep understanding of Indias labor laws & compliance requirements ensuring operational and regulatory alignment.
- Experience working in a matrixed dynamic and highgrowth environment with a focus on scalability and service excellence.
- Exceptional leadership skills with a passion for building and developing highperforming teams.
This role is pivotal in shaping the future of People Shared Services at Toast ensuring we continue to deliver bestinclass support to our employees while driving operational efficiencies at scale
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters inperson collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Director
Employment Type
Full Time
