Service Transition Manager - 12 month FTC
Service Transition Manager - 12 month FTC
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Salary Not Disclosed
1 Vacancy
Job Description
This hybrid role offers a great balance of home and office working. Youll join your colleagues in your local office at least 2 days a week with occasional travel to client sites
As the UKs largest fibreonly network and its only proven wholesale challenger were busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet our network is greener more reliable and ready for the future. The products we provide over it not only lead the market on speed value and service they help businesses to innovate provide entire communities with a better foundation for their digital lives and support economic growth locally and nationally.
What does that mean for you The opportunity to make internet connections (and daily life) a whole lot better for a lot of people!
Joining us as a Service Transition Manager 12m FTC
Our Service Transition Manager will lead service transition activities working closely with business owners project managers design and operations teams as well as partners and suppliers to ensure the seamless implementation of new services. This role will be responsible for establishing and documenting Service Management procedures with a focus on measurable performance and continuous improvement following launch.
Youll receive a salary of up to 58000 a performance related bonus and a range of benefits to support you across your financial physical and mental wellbeing.
This is some of what you can expect to be doing:
- Develop endtoend support structures for new services including Processes SLAs and KPIs
- Ensure effective Transfer to Operations complying with Service Readiness and maintaining high standards for operational support material
- Provide and maintain fully documented services aligned with ITIL best practices and ensure lifecycle resourcing training tooling support and documentation with formal signoff
- Represent Operations in project meetings to implement service acceptance criteria and align 3rd party contracts with the support model
- Define and deliver the endtoend support model with Service Design and stakeholders
- Identify and manage Operations risks and participate in stakeholder groups to improve delivery efficiency and processes
What youll bring to the role
Processdriven with a strong focus on adhering to procedures and optimising workflows for greater efficiency and quality. Youll also have:
- A methodical and organised approach to work with excellent skills in planning prioritising and attention to detail
- Strong analytical abilities capable of evaluating complex information identifying trends and making datadriven decisions
- Proven experience in managing and delivering successful transition or transformation projects driving change and implementing new processes
- Indepth knowledge of field operations within telecoms with experience in supporting or working alongside field teams
- The ability to represent Operations in project meetings aligning service acceptance criteria and ensuring a seamless transition to operations
Diversity Inclusion & Belonging
Were a Times Top 50 Employer for Gender Equality. Were endorsed by WORK180 and were a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and were a Disability Confident Employer. Working together with our Employee Networks were wholly committed to ensuring that our peoples voices are heard and that everyone feels a sense of belonging and pride to be a part of CityFibre. If youd like to explore our culture and values check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave a day off on your birthday a day off to support a charity or organisation of choice a range of wellbeing and savings initiatives including private medical insurance and supportive family friendly and menopause policies.
Additional Information :
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
